Ariva, a wholly owned and operated division of Domtar, offers a range of the best solutions to help businesses communicate, collaborate, and compete more effectively. Ariva builds on the valuable heritage of the Domtar group, the leading source of high-quality paper, packaging, and graphic supplies in Canada. But we are much more than a paper distribution company.
Domtar is a leader in the manufacture of pulp, paper, packaging, tissue, and wood products. With our commitment to safety and sustainability, as well as operational excellence and our diversified network of facilities in Canada and the United States, we offer our customers around the world high-quality products at competitive prices.
Our team is made up of talented and dedicated individuals. We are proud to offer competitive compensation, a stimulating work environment, enriching career paths, and numerous opportunities for development and learning.
Based in our office located in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the role of customer service representative.
The role reports to the Customer Service Manager. This position provides accurate and precise service to customers as well as products related to incentive sales. Ariva encourages the development and advancement of its employees.
Job Responsibilities, but not limited to
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- Process orders in an accurate and efficient manner and resolve customer order-related issues
- Follow up and intervene with appropriate staff members in cases of customer orders and requests to be executed
- Maintain an accurate record of all customer transactions, follow up efficiently, and resolve customer concerns regarding orders, including orders to be executed
- Adhere to high standards of telephone etiquette
- Participate in seminars to increase product knowledge and stay up-to-date on the company's policies and processes, as well as SAP integration
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The successful candidate will have
- Ideally, one to two years of relevant professional experience
- Solid customer service skills (knowledge of products and SAP is a definite asset)
- Customer-focused, problem-solving, listening, teamwork, attention to detail
- Excellent communication skills - bilingualism required (written and spoken)
- Intermediate-level proficiency in Microsoft Office
- Adherence to the company's values: kindness, accountability, collaboration, and entrepreneurship
Our Offer
- Flexible work arrangement modalities: hybrid mode and flexible schedule
- A modern and spacious work environment
- Competitive compensation including an annual bonus regime
- A "À la carte" insurance plan (life, medical, dental)
- An employee assistance program
- An employer-matched retirement plan
- Employer-paid development and ongoing training
( ) Bilingual English: if this qualification is mentioned, it is required as, in the context of this role, you will be expected to interact on a regular basis with clients, partners and/or our American subsidiaries, both verbally and in writing.
Domtar is strongly committed to increasing its focus on the principles of equity, diversity and inclusion to enable all its personnel to reach their full potential. We form a dynamic team with varied horizons and whose wealth of perspectives is one of the keys to our success. We offer an inclusive, valuing, safe and development-rich work environment that will allow you to increase your skills.
To learn more about the company, visit our website and follow us on LinkedIn, Instagram and Twitter.