Customer Experience Manager Gatineau

Become the Customer Experience Manager at Groupe Nordik in Gatineau, QC. As a leader, you will orchestrate an experience center that strengthens loyalty and generates revenue. In this key role, you will drive the performance of your team, which is the first point of contact for our guests.

You will be responsible for defining the operational vision and aligning business objectives with our brand promise. Your work directly impacts customer satisfaction through your leadership and innovation capabilities. Key Responsibilities:

• Define and align the operational vision with objectives
• Drive key KPIs to optimize performance
• Implement technological innovations for the customer experience
• Recruit and develop talent in a hybrid environment
• Supervise complex escalations and turn feedback into results Requirements:
• Diploma of College Studies (DEC) in administration or equivalent, Bachelor's degree an asset
• Minimum 5 years of experience in operations and customer service
• Expertise in team management, ideally remotely
• Mastery of Salesforce Service Cloud an asset
• Regular availability on evenings and weekends Mobilize your team to offer an unparalleled customer experience at Groupe Nordik.