Bilingual Seasonal Tax Expert, TurboImpôt (Tax Expert)

• As part of your role, you will help our customers complete their tax returns using Intuit's TurboTax software. By providing tax guidance, reviewing personal tax returns for customers who are self-preparing their tax return, offering full-service return preparation, and managing product and software inquiries, you will contribute to accelerating our goal of contributing to prosperity around the world.
• You will use government websites, professional resources, and team expertise to find and provide the right answer to the customer in terms they will understand.
• This is a virtual, customer-facing role, so you will use our state-of-the-art video communication software to interact with customers and document your interactions to maintain accurate records.

Responsibilities:

• In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records.

Requirements:

• As a tax expert, you have at least 2 years of paid experience in tax return preparation.
• You will be required to provide your CRA Rep ID (Representative Identifier) to use the CRA's Represent a Client service after onboarding.
• You have experience using professional tax software to prepare and produce personal tax returns, including returns with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping customers navigate the complexities of taxation and want to enhance our brand by impressing our customers and empowering them to prepare their tax return.
• You possess excellent customer service skills and are enthusiastic about interacting with customers using video and audio tools in a professional, friendly, and confident manner.
• You must be available to work according to a flexible schedule for a minimum of 20 hours per week.
• You have proven skills in French and English and are able to handle complex tax subjects in both languages.

Qualifications:

• As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation, and you're committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
• You have a demonstrated bilingual proficiency in English and French, with the ability to discuss complex tax topics in both languages.

Qualifications constituting an asset:

• Experience in preparing Corporate Tax (T2) Returns.
• Experience in preparing Quebec Tax (TP1) Returns.

Asset Qualifications:

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Skills and Abilities:

• Tax expertise: fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes.
• Effective communication: uses oral and written communication skills to provide quality service during client interactions. Practices active listening to develop empathy and understand client difficulties.
• Complex problem resolution: demonstrates commitment to understanding client problems and leveraging tools and resources to take problems fully in charge, and resolve or escalate them as needed, to obtain timely additional support.
• Research/ingenuity: demonstrates curiosity and interest in continuous learning. Confidently follows procedures and seeks necessary resources to provide appropriate solutions to all clients.
• Technical sense: demonstrates interest in learning the tools necessary for the role and demonstrates basic problem-solving abilities.

Skills & Abilities:

• Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes.
• Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
• Complex Problem Solving - Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or escalate as appropriate for additional support in a timely manner.
• Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.
• Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues.

Intuit offers a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is $24.22/hour to $30.95/hour in Ontario, $24.22/hour to $30.95/hour in PEI, $24.22/hour to $30.95/hour in BC, and $24.22/hour to $30.95/hour in Nova Scotia. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers Benefits). The pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.