Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guests of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign a room. Activate or reissue room keys using an electronic key machine. Count the bank at the end of the shift and secure the bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
RECOMMENDED QUALIFICATIONS
Level of education: High school diploma or equivalent secondary level.
Related work experience: Less than one year of related work experience.
Supervisory experience: No supervisory experience.
License or certification: None
At Marriott International, we are committed to promoting equal access to employment, welcoming each person with dignity, and offering the same opportunities to all. We have established an environment in which the unique qualities of our associates are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We ensure that we prevent any discrimination based on protected criteria, including disability, veteran status, and any other aspect covered by applicable law.
Notice to candidates: Residence Inn by Marriott Trois-Rivieres takes its obligations under applicable provincial legislation seriously and will accommodate candidates requiring accommodation. If you require accommodation during the application or hiring process, please contact us by phone at or by email at so a member of our human resources team can respond to your request. Please note that this phone number and email address are only for individuals requiring accommodation to apply for a job.
The Residence Inn by Marriott brand helps its guests thrive during their long stays, so they can be at their best. Our spacious suites with equipped kitchens offer all the comfort of a modern residence, while our staff provides a human-scale service to business and leisure travelers. Working at Residence Inn means building relationships based on teamwork and experiencing the service culture characteristic of Residence Inn hotels, which focuses on meeting the specific needs of long stays. By joining the Residence Inn team, you are also becoming part of the Marriott International portfolio of establishments. Choose a company that gives you the opportunity to be your best, to give meaning to your professional life, to be part of an incredible international team and to become the best version of yourself.