Job Summary
Supervise the daily operations of the Food & Beverage (F&B) teams and ensure compliance with all F&B policies, standards, and procedures. Manage daily operational activities to ensure quality, standards, and customer expectations are met every day. Manage the operational budget and ensure compliance with standards and legal obligations. Develop specific objectives and plans to prioritize, organize, and accomplish work.
Candidate Profile
Education and Experience
Option 1
- High school diploma (or equivalent/GED).
- 4 years of experience in the food, beverage, culinary, or related professional field.
OR Option 2
- Associate's degree or higher from an accredited institution in one of the following fields:
- Food service management
- Hotel and restaurant management
- Hospitality
- Business administration
- Or any other related specialty
- 2 years of experience in the food, beverage, culinary, or related professional field.
Key Responsibilities
Daily Operations Management
- Participate in ordering food and beverage supplies, cleaning products, and uniforms.
- Supervise the daily operations of the F&B teams and control compliance with policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Use all departmental equipment and report any anomalies or malfunctions.
- Supervise staffing to ensure quality customer service, meet operational needs, and achieve financial goals.
- Encourage and develop mutual trust, respect, and cooperation within the team.
- Master the different positions to ensure replacement of employees in their absence.
- Define specific objectives and plans to prioritize, organize, and accomplish tasks.
- Control and maintain employee productivity.
- Ensure that all team members and supervisors understand the brand's philosophy.
- Manage the operational budget and ensure compliance with standards and legal obligations.
- Help supervisors understand the evolving needs and expectations of employees and exceed them.
- Value and celebrate decisions that lead to both successes and learning from failures.
- Communicate to teams the points that require special attention and ensure follow-up to verify their understanding.
- Coordinate cleaning programs in all F&B spaces (e.g., general cleaning), identify trends, and recommend improvements.
- Establish and maintain open and collaborative relationships with employees.
- Create and maintain an environment that fosters motivation, empowerment, teamwork, and a passion for service.
- Apply the establishment's specific procedures for recovering and monitoring services.
- Remain available and accessible to all team members.
- Demonstrate a perfect understanding of the service culture specific to the brand.
Offer exceptional customer service
- Provide service that exceeds expectations to ensure customer satisfaction and loyalty.
- Improve service quality by helping collaborators better understand customer needs through accompaniment, feedback, and individual coaching.
- Serve as an example by adopting appropriate behaviors.
- Manage daily operations, monitor quality and standards, and meet customer expectations on a daily basis.
- Take a proactive approach to handling customer concerns and complaints.
- Set an example in terms of customer relationships.
- Remain available and accessible to all customers.
- Review customer comments and satisfaction survey results with employees.
- Respond quickly to customer service requests.
Additional responsibilities
- Provide information to supervisors and colleagues by phone, in writing, by email, or in person.
- Supervise and guide collaborators, including defining performance standards and ensuring follow-up.
- Analyze information and evaluate results to choose the best solutions and resolve problems.
- Perform operational tasks as needed.
- Consistently demonstrate professionalism and courtesy towards team members.
- Understand and analyze budgets, operating statements, and payroll tracking reports.
- Perform any other tasks assigned to meet the needs of the company.
At Marriott International, we are committed to promoting equal access to employment, welcoming each person with dignity, and offering the same opportunities to all. We have established an environment in which the unique qualities of our collaborators are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our collaborators. We ensure that we prevent any discrimination based on protected criteria, including disability, veteran status, and any other aspect covered by applicable law.
Notice to applicants: Delta Hotels Quebec takes its responsibility under applicable provincial legislation seriously and will accommodate candidates who require accommodations. If you require accommodation in the context of this job posting or your online application, please contact us at or by email at so that a member of our human resources team can respond to your request. Please note that this phone number and email address are only for individuals requiring accommodation measures to apply for a job.
Delta Hotels establishments offer a travel experience thought out down to the smallest details to meet the needs of frequent travelers. Our clientele always finds with us the essentials they need, and we do everything possible to eliminate the superfluous. At Delta Hotels by Marriott, we always behave in a warm and efficient manner, so that our clientele can focus on what matters most. Strongly established in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding into markets around the world. If you like to provide useful service and focus on important details, we invite you to check out the available jobs at Delta Hotels by Marriott. By joining Delta Hotels, you will be integrating the portfolio of brands of Marriott International. Join a company that gives you the opportunity to give the best of yourself, to find meaning in your professional life, to be part of an exceptional international team and to become the best version of yourself.