Job title: Operations Clerk
Location: 3199, boulevard Talbot, Chicoutimi (Qc) G7H 5B1
Schedule: Permanent full-time position
Job summary
At Matrec, our operations clerks play a central role in the success of our daily activities: they embody our commitment to customer service, administrative efficiency and direct support for field operations. In this key role, you will handle administrative follow-up, invoice processing and logistical support while ensuring a first-class service for our customers and partners.
Why choose Matrec
• Local stability: A permanent position at the heart of our operations in Chicoutimi.
• Modern equipment and tools: Work in a structured environment with high-performance management software and tools (M5, SEMS).
• National career opportunities: Clear advancement opportunities across Matrec's growing national network.
• Employee support: Full and confidential access to our Employee Assistance Program (EAP).
• "Vert pour la vie" benefits: Exclusive employee discount programs, perks and team recognition initiatives.
Job requirements
• Work experience: Prior experience in an administrative support, customer service or operations support role.
• Administrative and logistical skills: Comfort with invoice processing, account reconciliation and the use of operational management systems.
• Customer service: Excellent communication skills, courtesy and professionalism on the phone to handle requests and resolve customer issues.
• Rigour and organization: Strong attention to detail, ability to manage multiple priorities simultaneously and strong analytical mindset.
• Reliability and autonomy: Excellent attendance record, resourcefulness and ability to work collaboratively with dispatch and mechanical teams.
Responsibilities
• Route monitoring and quality: Monitor collection routes to ensure service quality.
• Communication and operational coordination: Communicate with supervisors, drivers and customers to ensure smooth and efficient daily operations.
• Request processing and citizen follow-up: Carry out the necessary verifications to follow up on citizen complaints through City of Saguenay requests.
• Data entry and reporting: Enter drivers' production data, then write daily reports and event reports.
• Administrative and procurement support: Provide administrative support to the supervisor and lead clerk, including issuing purchase orders for purchases as needed.
• Management backup: Cover for your supervisor during their leave and vacations.
• Other tasks: Perform any other related duties assigned by management.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.