Customer Service Advisor

Job description

Please note that successful candidates must be willing and able to maintain mobility between the branch locations listed in the "Job available in other location" section of this job posting.

As part of RBC's commitment to delivering exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this section is a condition of employment.

What does the job involve?

As an RBC branch ambassador, you will put the client first and find solutions tailored to their needs. You will promote the RBC brand and support client acquisition and deepening of relationships with existing clients. If you are determined to deliver exceptional client service and give your all in a performance-driven environment, you can build a rewarding career as an account manager and banking advisor at RBC.

What will your responsibilities be?

• Deliver an exceptional service experience to branch clients by processing their transactions and identifying opportunities to offer advice and solutions, encourage the adoption of digital technologies, and introduce them to partners.
• Focusing on education and demonstration, leverage technology to create a memorable client experience, drive sales and build client loyalty.
• Identify opportunities to provide additional advice, present clients with the capabilities of RBC partners, or personally finalize client solutions.
• Anticipate banking issues clients may encounter, and resolve those that arise.
• Maintain and strengthen partner relationships to work as one

RBC team.

• Manage risk by following established procedures, processes and compliance controls to protect the interests of clients and shareholders when executing transactions.

What do you need to succeed?

Requirements

• Proven commitment to putting the client first, and ability to succeed in a environment focused on practical solutions that achieve objectives
• Determination and personal motivation, excellent communication skills and emotional intelligence
• Familiarity with a wide range of digital devices (e.g., smartphones, tablets, laptops, etc.)
• Availability to work a variable schedule
• Thirst for learning and determination to succeed

Assets

• Solid track record in building and maintaining client relationships in the finance, service or retail sectors
• Mutual fund sales licence or willingness to obtain it (e.g., Investment Funds in Canada course or Canadian Securities Course)

What are the benefits for you?

We thrive on the challenge of being our best progressive thinking to keep growing, and of working together to deliver trusted advice that helps our clients prosper and communities thrive. We care for one another, to realize our potential, to make a difference in our communities and to achieve mutual success.

• A comprehensive total rewards program including bonuses and flexible benefits, competitive compensation.
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across businesses and geographic areas
• Leaders who support your development through coaching and managing opportunities
• Working within a dynamic, collaborative, progressive and high-performing team

Professional skills

Adaptability, Data analysis, Communication, Intellectual curiosity, Client discovery, Digital literacy, Client focus, Advisory-based solutions

Additional job details

Address

2310 RUE SAINT LOUIS:GATINEAU

City

Gatineau

Country

Canada

Number of work hours per week

25

Job type

part-time

Industry sector

Personal and business banking

Function type

Regular

Salary scale type

Salaried

Posting date

2025-10-23

Application deadline

2026-12-31

Note: Applications will be accepted until 11:59 p.m. on the day before the application deadline above

Our career opportunities

At RBC, we are guided by our shared values – Clients first, Integrity, Collaboration, Respect, Excellence – and the principle Together at RBC, the key to success. We believe that an inclusive workplace offering diverse perspectives is essential to our continued growth, as one of the largest and most profitable financial institutions in the world. Our workplace, which fosters excellence, collaboration, innovation and the professional fulfillment of our employees, helps us fulfill our purpose and create value for our clients and the communities where we operate. To that end, we implement policies and programs aimed at fostering a workplace based on respect and belonging and offering opportunities for all.

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Push your limits and build a new future at RBC. Discover how we put our passion and motivation to work for the well-being of clients and communities at jobs.rbc.com.