Who we are
At OPENLANE, we simplify wholesale sales to enable our customers to increase their success.
We are a technology company that develops the most advanced and simplest digital marketplace for used vehicles in the world.
We are a data company that helps its customers buy and sell more intelligently through clear and actionable analysis.
And we are an innovation company that drives the future of wholesale remarketing through curiosity, collaboration, and entrepreneurship.
Our values
Determined waybuilders. We take on challenges that inspire us to build, create, and innovate.
Insatiable curiosity. We seek to understand and improve our customers' experience.
Informed risk-taking. We turn risk into progress through data, experience, and intuition.
Responsibility taken with courage. We keep our promises and learn along the way.
We are looking for:
We are looking for a Relationship Specialist who enjoys and is stimulated by building relationships through meaningful interactions with current and potential customers. You will be part of a local team responsible for offering financing (floorplanning) to independent car dealers. You will participate in improving customer relationships, prospecting new customers, and increasing AFC revenue while balancing risks. The ideal candidate must have three years of experience in customer-facing, sales, or sales support roles.
You are:
- Relationship-driven: you believe that integrity and honesty enable lasting relationships; you build connections with your customers and peers, celebrate their successes, and support them in their difficulties.
- Driven by passion: you are passionate about customer service and help customers achieve their unlimited potential. You know that the success of our dealer relies on the engagement and perseverance of your efforts.
- Vision-focused: you focus on understanding your customers' future needs and continuous improvement; enabling customers to do business more easily while preparing them for what's to come.
- Dedicated: you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.
Your missions:
- Demonstrate critical thinking to assess business situations and risks and make decisions with minimal supervision.
- Develop an understanding of customer needs using customer relationship management (CRM) tools and following associated workflows.
- Organically grow the portfolio and contribute to promotional efforts for new and existing accounts as part of multi-platform product and partnership campaigns.
- Manage, maintain and balance risk for client accounts
- Manage existing accounts and foster new growth opportunities.
- Embody our culture of supporting others' success as they grow in their role.
Essential criteria :
- A minimum of three to five years of experience in customer-facing, sales, or sales support roles.
- A valid driver's license with reliable and dedicated transportation.
- Ability and willingness to travel frequently within your territory to support our current and potential clientele.
- Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with an emphasis on productivity and adaptability.
- Apply business expertise competently, adapt to the audience, maintain curiosity, and effectively resolve dealers' main issues.
- A good understanding of portfolio management, risk, and prospecting.
- Ability to work independently and autonomously, as needed, within a team.
- Ability to use and understand the necessary technologies for your position, such as mobile applications and software.
- High level of accountability for regional and commercial objectives.
Assets :
- Experience in the automotive or financial services industry
- Experience with Google Workspace, Salesforce, Tableau
What we offer :
Competitive salary
Health, dental, and vision benefits with employer contributions to a health savings account (U.S.) and flexible health savings account options (U.S.)
401K (U.S.) or RRSP (Canada) with company match, immediately vested
Paid vacation, personal days, and sick leave
Paid maternity and paternity leave (U.S.)
Employer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment insurance (U.S.)
Comprehensive employee assistance program
Paid "Leap into Service" volunteer day
Tuition reimbursement for eligible programs
Opportunities to expand your skills and share your knowledge within a global, publicly traded organization
Company culture focused on internal promotions, diverse career paths, and significant professional advancement
Interested? Apply now - We can't wait to meet you !