Your job
- Answering calls from our customers
- Listening to the needs of customers and offering personalized solutions
- Accompanying our customers on banking applications
- Advising and offering transactional or credit solutions
- Directing customers to your colleagues for specialized needs
- Collaborating and sharing knowledge with your colleagues
The customer contact center in Montréal is open from Monday to Sunday from 6:00 a.m. to midnight. The customer contact center in Sherbrooke is open from Monday to Friday from 8:00 a.m. to 10:00 p.m. and on Saturday from 9:00 a.m. to 5:00 p.m. Your work schedule will be variable and available three weeks in advance.
We offer a stimulating and inclusive work environment. You will be surrounded by experts, trainers, and managers who will help and guide you in your role. Additionally, you will collaborate with colleagues in an atmosphere conducive to your learning and growth.
Your training and development Your start consists of on-site training for eight to nine weeks. This allows you to experience the environment of a call center and get to know your colleagues. The training program is based on action learning on the phone lines and accompanied by a remote trainer to familiarize you with your profession, our products, and our technologies.
New horizons are opening up to you, career progression in your role, promotion, evolution in the sector, and other scenarios are available. Career opportunities are numerous, and we encourage internal mobility.
Prerequisites
- Holding a high school diploma
- Experience in customer service
- Valuing complicity, empowerment, and agility behaviors
- Having the desire to develop yourself
Health and wellness program including many options Flexible group insurance Generous retirement plan Stock purchase plan Employee and family assistance program Preferential banking services Involvement in community initiatives Telemedicine service Virtual sleep improvement clinic
We offer an evolving offer that is in line with trends, your needs, and those of your loved ones.
Our dynamic work environments and modern collaboration tools promote a pleasant employee experience. We give great importance to the ideas of our staff members. Whether through our surveys or through our programs, continuous dialogue and feedback are encouraged.The audacity to act in a human environment We are a human-sized bank that stands out for its audacity, entrepreneurial culture and passion for people. We exist to have a positive impact on people's lives. Our fundamental values of complicity, agility and power to act are our sources of inspiration. Inclusion is at the heart of our commitments. We aim, as much as possible, to offer a barrier-free and accessible work environment for all employees.
We wish to provide, within the means at our disposal, accessibility measures during the recruitment process. If you need accommodation, do not hesitate to let us know during your first exchanges with us. We welcome candidates from all horizons and would like to know what you can add to our team.
Join us!
Communication, Diversity and inclusion, Emotional intelligence, Multitasking, Stress management, Teamwork, Responsibility, Customer-focused, Empathy, Initiative, Learning agility, Resilience, Results-oriented