Description of position
Your role
Do you enjoy being at the heart of the action, coordinating multiple files simultaneously and moving things forward? We are looking for an organized, proactive and solution-oriented person to act as a coordination point between our clients, advisors, subcontractors and internal teams.
In this role, you will directly contribute to the smooth operation of our operations by ensuring customer request follow-up, talent coordination, file compliance and support for customer and business development activities.
Functions and responsibilities
Your main responsibilities
Coordination of customer requests and talents
. Take charge of receiving and operationally following up on intervention requests;
. Coordinate profile needs, replacements and required actions;
. Ensure clear visibility of ongoing requests, responsible parties and deadlines;
. Monitor opportunities and identify matches between customer needs and available talents;
. Prepare options and recommendations for the manager.
Follow-up of advisors and subcontractors
. Coordinate administrative and operational follow-up related to subcontractor assignments;
. Carry out reminders regarding VOP, PSAP, FDT, CV, profiles, mandatory training and other compliance requirements;
. Identify delayed or escalated elements and ensure appropriate follow-up.
Support for customer operations
. Prepare and coordinate evidence deposits, account plans and situation reports;
. Carry out follow-up related to contractual consumption and prepare required information for customer meetings;
. Collect information necessary for evaluations and ensure follow-up of training plans;
. Support integration and mobility files.
Support for business development and governance
. Coordinate research, follow-up, data and documents necessary for business development activities;
. Prepare information required to support managers in their approaches;
. Keep files, evidence, tracking lists and schedules up to date;
. Support audit activities and ensure traceability of actions and documents.
Qualities required to succeed in this role
Profile sought
. Bachelor's degree in administration, management or a relevant field;
. Excellent ability to manage multiple priorities, deadlines and stakeholders simultaneously;
. Great rigor, autonomy and sense of organization;
. Reactivity and ability to quickly turn a request into a concrete action plan;
. Excellent communication skills and ease of collaboration with different stakeholders: managers, advisors, customers, HR, finance, project teams and suppliers;
. Good judgment allowing for autonomous handling of common situations, proposing options and escalating when necessary;
. Excellent mastery of Excel as well as ease with CRM, tracking tools and collaborative platforms.
The profile that will make the difference
CGI offers a reasonable estimate of the salary range for this position. The calculation of this range depends on various factors, including the level of competence, the geographical market, experience, training as well as professional licenses and certifications. Compensation decisions depend on the specifics of each case. A reasonable estimate of this salary range is between $60,000 and $120,000. This position is vacant.
Together, as owners, let's put our expertise to work.
Life at CGI is rooted in ownership, teamwork, respect and a sense of belonging. With us, you will be able to exploit your full potential because
We invite you to become an owner from day 1 as we work together to make our dream a reality. That's why we refer to ourselves as CGI members, rather than employees. We benefit from the spin-offs of our collective success and actively contribute to the direction and strategy of our company.
Your work creates value. You will develop innovative solutions and build lasting relationships with your colleagues and clients, while having access to global capabilities to bring your ideas to life, seize new opportunities, and benefit from cutting-edge sectoral and technological expertise.
You will evolve your career by joining a company built to grow and last. You will be supported by leaders who care about your health and well-being and who will allow you to seize opportunities to perfect your skills and broaden your horizons.
At CGI, we value the wealth that diversity brings and we are committed to fostering a work environment where everyone thrives. We collaborate with our clients to build more inclusive communities and enable all CGI members to succeed. As an equal opportunities employer, it is important to us that you can give your best during the recruitment process. If you need a particular accommodation, please inform your recruiter.
This same commitment to equity extends to our use of technology. To support our recruitment team, AI tools may be used to help evaluate applications, without ever replacing human judgment. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us by email. Please note that this email is strictly reserved for accessibility requests and cannot be used to check the status of an application.
Join us, one of the largest IT and management consulting firms in the world.
Business Activity MonitoringCRM Capability DeliveryMS Office365Operations ManagementSales Support