Job Description
Special Note: This is a temporary position of up to 12 weeks based on business and operational needs This is an interview position. Note: This is a temporary position of up to 12 weeks, depending on business and operational needs. Selection for this position requires an interview. Pick up and deliver packages courteously and efficiently within the assigned area; check each shipment to see whether it meets Federal Express Canada's service terms; perform additional customer service duties.
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions - Deliver and pick up packages efficiently and carefully while representing the company professionally and maintaining a neat appearance consistent with the company's public image. - Perform accurate and rapid selection and inspection of assigned packages, then produce a report on the number of stops and sorting errors. - Follow recommended practices and operating procedures for couriers, load the vehicle and plan its route to deliver or pick up packages efficiently, and ensure the security of Federal Express and customer property, such as packages, equipment and vehicles. - Seek to obtain more shipments from current customers.
Inform the Sales Department of sales opportunities and market changes. - Ensure that packages comply with FedEx service terms, are properly labelled, and that documents are legible and accurate. Ensure that customers have a sufficient supply of Federal Express shipping supplies. - Operate computerized tracking and dispatch systems, ensuring that correct information is entered - Answer customer questions about Federal Express Canada's service terms and keep them continuously informed about the company and its services, as well as Canadian, American and international requirements. - Demonstrate knowledge of service terms and equipment. - Drive a vehicle safely and efficiently, complying with all government regulations and company procedures. - May be called upon to load or unload aircraft, containers or both, and may also be required to sort and scan packages, as needed and depending on the branch's workload. - Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image - Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts - Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles. - Seeks additional business from current customers.
Informs sales department of sales leads and market changes. - Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials. - Operates computerized tracking and dispatch systems ensuring input of correct information - Answers customer's questions on Federal Express Canada's features of service and continually keeps customers informed about the company and its services as well as Canada, US and International requirements. - Demonstrates proficiency in features of service and equipment. - Operates vehicle safely and efficiently, complying with all government regulations and company procedures. - May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Minimum Education High School Diploma or GED Equivalent Minimum Experience - None - No experience required - Customer Service - 1 year (preferred) - Customer orientation
Qualifications
Requises: Bilingue - Bilingual Transparence Salariale: Salaire: Détails Supplémentaires: Poste saisonnier - jusqu'à 12 semaines / Seasonal position - up to 12 weeks DÉNI DE RESPONSABILITÉ Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste.
Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels.
Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1 AZ ) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature.
Les candidats seront également évalués selon : - leur relevé annuel de conduite ; - leur performance en entrevue ; et - leurs résultats aux évaluations de conduite administrées. Énoncé sur l'équité en emploi FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons.
Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.