Job Description
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions Flexible shift opportunities with a minimum requirement to work 4 shifts per month Pick up and deliver packages courteously and efficiently in the assigned area; check each shipment to verify that it complies with the Federal Express Canada service terms; perform related customer service duties.
Deliver and pick up packages efficiently and safely while representing the company professionally and maintaining a neat appearance consistent with the company's public image. Carry out accurate and rapid selection and inspection of assigned packages, then produce a report on the number of stops and sorting errors.
Follow recommended practices and operating procedures for couriers, load the vehicle and plan the route to deliver or pick up packages efficiently, and ensure the security of Federal Express and customer property, such as packages, equipment and vehicles. Seek to obtain more shipments from existing customers.
Inform the Sales Department of sales trends and market changes. Ensure that packages comply with the Federal Express Canada service terms, are properly labelled, that all documents are legible and accurate, and that customers have a sufficient supply of Federal Express shipping materials.
Operate computerized tracking and dispatch systems, ensuring that correct information is entered. Answer customer questions about Federal Express Canada service terms and keep them informed about the company and its services, as well as Canadian, American and international requirements. Demonstrate knowledge of service terms and equipment.
Drive a vehicle safely and efficiently, complying with all government regulations and company procedures. May be asked to load or unload aircraft, containers or both, and may also have to sort and scan packages, depending on the needs and workload of the branch. Has a context menu Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.
Seeks additional business from current customers. Informs sales department of sales leads and market change Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials Operates computerized tracking and dispatch systems ensuring input of correct information Answers customer's questions on Federal Express Canada's features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements.
Demonstrates proficiency in features of service and equipment. Operates vehicle safely and efficiently, complying with all government regulations and company procedures. May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate. Knowledge, Skills & Abilities Required: Minimum Education High school diploma/educational equivalent Must possess a valid driver's license and have a good driving record Minimum Experience One (1) year customer oriented business experience preferred Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment Knowledge, Skills, and Abilities Must achieve minimum threshold on mandatory pre-placement driver assessment training Good interpersonal and communication skills Good time management and organizational skills Excellent customer service skills Ability to multitask, handle stress and work in a highly pressured environment
Preferred Qualifications
Bilingue / Bilingual Pay Transparency: Pay: Additional Details: 23.28$/h Chauffeur Occasionnel / Casual Driver DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs.
If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1 AZ ) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application.
Further, candidates will be assessed through careful consideration of: - their current driver's abstract; - their performance during application interviews; and - their performance on any driver competency assessments administered Employment Equity Statement At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve.
We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process.
We will work with you to support your needs.