Job Description
Special Note: This is a temporary position of up to 12 weeks based on business and operational needs This is an interview position. Note: This is a temporary position of up to 12 weeks, depending on business and operational needs. Selection for this position requires an interview. Pick up and deliver packages courteously and efficiently within the assigned area; check each shipment to see whether it meets the Federal Express Canada service terms; perform complementary customer service duties.
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions - Deliver and pick up packages efficiently and carefully while representing the company professionally and maintaining a neat appearance consistent with the company's public image. - Perform accurate and rapid selection and inspection of assigned packages, then produce a report on the number of stops and sorting errors. - Follow recommended practices and operating procedures for couriers, load the vehicle and plan its route to deliver or pick up packages efficiently, and ensure the security of Federal Express property and its customers' property, such as packages, equipment and vehicles. - Seek additional shipments from current customers.
Inform the Sales Department of sales opportunities and market changes. - Ensure that packages comply with FedEx service terms, are properly labelled, and that documents are legible and accurate. Ensure that customers have a sufficient supply of Federal Express shipping supplies. - Operate computerized tracking and dispatch systems, making sure the correct information is entered. - Answer customers' questions about Federal Express Canada service terms and keep them continuously informed about the company, its services, and Canadian, American and international requirements. - Demonstrate knowledge of service terms and equipment. - Drive a vehicle safely and efficiently, complying with all government regulations and company procedures. - May be required to load or unload aircraft, containers or both, and may also need to sort and scan packages, depending on the needs and workload of the station. - Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image - Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts - Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles. - Seeks additional business from current customers.
Informs the sales department of sales leads and market changes. - Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have an adequate supply of Federal Express shipping materials. - Operates computerized tracking and dispatch systems, ensuring input of correct information. - Answers customers' questions on Federal Express Canada's features of service and continually keeps customers informed about the company and its services as well as Canada, US and international requirements. - Demonstrates proficiency in features of service and equipment. - Operates vehicles safely and efficiently, complying with all government regulations and company procedures. - May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Minimum Education High School Diploma or GED Equivalent Minimum Experience - None - No experience required - Customer Service - 1 year (preferred) - Customer orientation
Preferred Qualifications
Bilingue - Bilingual Pay Transparency: Pay: Additional Details: Poste saisonnier - jusqu'à 12 semaines / Seasonal position - up to 12 weeks DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable, and work varying shifts based on business needs.
If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5, G, or 1 AZ) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application.
Further, candidates will be assessed through careful consideration of: - their current driver's abstract; - their performance during application interviews; and - their performance on any driver competency assessments administered. Employment Equity Statement At FedEx, our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve.
We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process.
We will work with you to support your needs.