Bilingual Customer Service Representative

Workplace type: workLocation As a leading industrial distributor, operating primarily in North America, Japan and the United Kingdom, we help people keep working by serving more than 4.5 million customers worldwide with products delivered through innovative technologies and close customer relationships. We are committed to delivering value to our customers, fostering an engaging culture for our teammates and generating strong financial results. Our welcoming workplace allows you to learn, grow and make a real difference by helping businesses run smoothly and keeping their employees safe. As a certified Great Place to Work company, we are looking for passionate people to join our team and continue advancing the industry for the next 100 years. Compensation This position is hourly, and the starting pay rate is $23.50/hour with eligibility for a afternoon shift premium of $1.50/hr, where applicable (for distribution center positions only), and eligibility for an incentive bonus of Cust_stipdollar, which is contingent on achieving individual and company performance objectives. The salary range above is not a guarantee of pay, but reflects the total potential compensation for this position at the time of this posting based on the assigned job grade. Actual pay will vary based on factors such as geographic work location, relevant experience and individual skills. The range shown is a reasonable estimate and may change over time; final compensation may be higher or lower than the range shown. Grainger reserves the right to modify or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. Customer Service Representative We are hiring full-time service representatives for inbound calls! You will be part of a team reporting to a Supervisor, Customer Experience, starting October 26, 2026. Join us at: 4475 Griffith Street, Saint-Laurent, Quebec H4T 2A2, Canada Schedule, training and work environment

• Enjoy your weekends with our schedule from Monday to Friday, between 6 a.m. and 6 p.m. (ET).
• Our 8-week IN-PERSON onboarding and training academy will give you all the essential skills to connect well with our customers - critical thinking, decision-making, communication, etc.
• After 3 months of service, team members meeting the criteria for remote work may enjoy a HYBRID model: three days on site and two days at home.
• You will be eligible to take part in a bidding process for other work schedules, depending on operational needs.

You will

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails in a way that leaves customers with a positive impression.

• Demonstrate professional and technical skills in oral and written communication, including reading comprehension.

• Meet customer challenges by using all available resources for account selection, product identification, and order placement and management.

• Demonstrate critical thinking to resolve customer issues such as product searches, price and billing discrepancies, applying credits, and facilitating returns.

• Manage and mitigate risks by taking appropriate action.

• Collaborate daily in a positive, teamwork-based environment that is committed to doing business ethically and with integrity.

You have

• Bilingualism (French and English) is required for this position, since the successful candidate will regularly interact with customers, partners, and Grainger team members in both official languages.

• A high school diploma or equivalent.

• A minimum of one year of customer service experience. Experience within a customer service center.

• A strong desire and willingness to help customers by providing a friendly, well-informed, and effortless experience.

• Proven proficiency with computer technology; using and navigating several PC programs (Microsoft Office, Salesforce) and using two monitors.

• Experience providing personalized, close-to-the-customer service in a constantly evolving environment.

• The ability to travel to our offices.

• The ability to be comfortable sitting for up to 8 hours per day.

• A secure, distraction-free workspace dedicated to professional activities (required for remote/hybrid work).

• A stable internet connection with the ability to provide proof of upload speed greater than 5 megabits per second, download speed of 15 megabits per second, and a ping below 80 milliseconds. (Mandatory for remote/hybrid work)

Rewards and Benefits Our programs offer choice and flexibility to meet your individual needs. Discover some of the benefits offered to you by Grainger (may vary depending on hours worked):

• Health, dental, vision, and prescription drug insurance plans
• Paid leave and 12 statutory holidays per year provided by the company (depending on province of residence)
• Life insurance, including life insurance for spouses and dependents.
• Employee family assistance program to help team members with physical, emotional, mental, financial, and other issues
• An RRSP and a defined contribution pension plan to help you save for your financial future
• Tuition and professional development program assistance
• Employee discounts, team member perks, and more!

Diversity, Equity and Inclusion Statement We encourage you to apply even if your experience does not perfectly match this position, as you may be the ideal candidate for this role or others. We aspire to create a culture where everyone feels comfortable being who they are, can learn and grow to reach their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability. If you need reasonable accommodations during the application and selection process, please let us know so that we can provide you with appropriate assistance. A background check before hiring is required for all external candidates. Internal candidates undergo a background check when they move from a non-driver position to a driver position. .