Expert in Claims - Road (Housing) - Estrie

Our teams are at the heart of everything we do. Together, we help people, businesses, and society move forward in good times and be resilient in difficult times.

Our promise to employees is what Intact promises you in exchange for your commitment to living our values, giving your best, being open to change, and investing in your career. We promise to support you and offer you development opportunities and performance-based financial benefits in a work environment where you can shape the future, succeed as a team, and evolve with us.

Compensation at Intact is more than just a paycheck.

• Flexible work arrangements and hybrid work formula

• Opportunity to purchase up to five additional vacation days per year

• Other social benefits aimed at supporting your mental and physical well-being, including virtual health care, a wellness expense account, and more.

• RRSP and other savings opportunities: up to 12% of salary, or more (find out about the possibility of a guaranteed lifetime retirement income)

Salary scale (not limited to):

80,700 - 98,700

Annual bonus target, based on base salary, with a potential payout of up to double the target (depending on individual employee performance and company financial results)

10%

To honor our promise to succeed as a team, we share the fruits of our success with our employees through an annual bonus program and an employee stock purchase plan (RRSP), under which Intact contributes an amount equivalent to 50% of the net shares purchased by the employee.

Our retirement plans are flexible and offer long-term security for our employees after their career. We are one of the few companies that still offers a defined benefit pension plan that guarantees a lifetime retirement income.

The salary of the person hired for this position will be determined based on a set of factors, including: professional experience, skills, anticipated contribution to the position, internal equity, etc. The salary scale presented above is for a 35-hour workweek and may apply to the majority of different candidate profiles, but we encourage candidates outside of this salary range to apply.

About the position

We are looking for claims experts, home to join our road department.

Is career development important to you and do you have a thirst for learning and developing skills?

As a road claims expert, you will play a central role in our main mission: helping people. You will be part of a passionate and diverse team of claims experts dedicated to helping clients get back on track after a claim.

Your empathy and exceptional skills will be valuable assets to our team. We will offer you stimulating opportunities to investigate and manage complex claims and losses in personal and commercial insurance.

What you will do

• Evaluate and analyze the information gathered, insurance labels, and damages to determine what is covered in each situation.

• Evaluate the potential civil liability of the insured and third parties by consulting experts.

• Negotiate with clients, claimants, lawyers, and insurers to settle claims, within the limits of your authority.

• Manage field tasks on behalf of internal claims experts.

• As needed, actively participate in claims and work management when volume is high.

• Collaborate effectively with different teams, including evaluation, underwriting, and legal services.

• Ensure effective cost management.

• Stay up-to-date on current trends in insurance products and evaluation and investigation techniques and services.

What you will bring to the table

• Hold a valid AMF license (5A).

• Have at least 3 years of experience as a road claims expert, with particular expertise in water or fire-related claims, as well as commercial claims.

• Show a passion for customer service and possess strong written and verbal communication skills.

• Be autonomous and goal-oriented, able to work in a rapidly evolving environment.

• Have a strong aptitude for technology with excellent computer skills.

• Have strong problem-solving and troubleshooting skills.

• Have a valid driver's license and a good driving record.

• Be able to travel on short notice.

• Be familiar with insurance products.

• Be bilingual (French/English) - Need to handle claims files from an English-speaking clientele on a regular basis.

For the road claims expert position, some of the available territories include:

• Montreal

• South Shore of Montreal

• Montérégie

• Lanaudière

• Bas St-Laurent/Gaspésie

• Gatineau

Claims Expert - Home - Road - Compensation - Claims - Experts - AMF - Telework

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This is a new role within our growing team.

Equal Access to Employment

Respect is one of Intact's values. For us, this means seeing diversity as a strength. We strive to provide an accessible work environment where everyone feels valued, included, and encouraged to share their unique perspective.

We encourage applications from people belonging to equity-deserving groups, including women, Indigenous people, people with disabilities, Black people, and people from the 2ELGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel in a territory originally inhabited by First Nations, Métis, and Inuit, now called Canada. This history spans centuries and continues to evolve today.

We have put in place policies aimed at ensuring equal access and participation for people with disabilities, including through workplace accommodation measures. A copy of these policies is available upon request.

If we can make the recruitment process more accessible for you, please let us know when we contact you about a job opportunity. We will work with you to meet your needs.

Visit this page to learn more about our recruitment process and your candidate journey.

If you are already working for Intact or belairdirect, please apply for this position on our internal career site.

Please note that Intact does not offer sponsorship or support for immigration-related matters, including but not limited to closed work permits related to the company. Candidates must be eligible to work in Canada as of the anticipated start date of their employment and throughout their employment period. Furthermore, they remain solely responsible for maintaining their work eligibility.