Operations Supervisor, Restaurants, Bars and Banquets

Imagine working on the shores of a tranquil lake, in a 5-star hotel with a spa, pools, a restaurant and a convention centre… Yes, we're talking about the Hilton Lac-Leamy! Renowned for the excellence of its service and its prestigious facilities, this hotel is the perfect place for a rewarding career. Will you join our team?

Employee status

Casual / Supernumerary

Schedule

On call / Variable

Work period

Day, evening, weekend

Number of hours per week

0-20

The position

Reporting to the Chief of Restaurant and Bar Operations, you will be responsible for managing operations and customer service across all restaurants and bars in the Casino Lac-Leamy complex, including the Hilton hotel, in order to ensure service efficiency and the achievement of very high quality standards. In this role, you will:

• organize daily operations, coordinate openings/closings, develop and apply work methods and service standards;
• coordinate and supervise employees' work so as to create a harmonious work environment that fosters outstanding service;
• ensure guest satisfaction, actively intervene during service, and handle complaints and conflicts in order to ensure a very high level of customer service quality;
• plan manpower needs, take part in preparing schedules, and mobilize employees;
• take part in recruitment, training and coaching of employees;
• ensure compliance with service, cleanliness and sanitation standards;
• collaborate and maintain constant communication with the kitchen management team;
• take part in controlling operating costs by ensuring rigorous management of merchandise and equipment;
• carry out any other mandate or special project entrusted by management.

Essential requirements

• Diploma of Collegial Studies (D.E.C.) in food service
• Minimum of 3 years of relevant experience, including 1 year managing a work team in a large establishment oriented toward customer service. Any combination of experience and training deemed equivalent may be considered
• To serve a tourist clientele, a good oral command of the English language is required for this position

Other requirements

• Proven customer service sense
• Ability to mobilize staff
• Good team spirit
• Good knowledge of spirits, cocktails and wines, as well as table service standards
• Excellent interpersonal communication skills
• Autonomy and organizational skills
• Ability to work under pressure
• Availability to work shifts (day, evening, weekends, statutory holidays)

Working conditions

In addition to working in an entertaining, rewarding and dynamic environment, you will benefit from a range of highly competitive advantages:

• Work schedule: according to operational needs
• Minimum availability: 15 hours per week
• The hourly rate will be increased by 11.12% to compensate for the absence of certain social benefits
• Possibility of enjoying social benefits and contributing to the pension fund after a certain number of hours worked
• Full cafeteria service (taxable benefit)
• Uniforms provided and cleaned on site
• Free parking
• Employee assistance program and access to a telemedicine platform
• Free on-site gym
• Break rooms with computers, a reading room and a terrace
• Discounts at restaurants and for Casino shows
• Discounts at Hilton hotels around the world

Please note that the selection process for this position includes a pre-employment medical assessment that evaluates the skills and qualities required to perform the essential duties of the job.

In accordance with the Company's security policy, obtaining this position is conditional on security checks carried out by the employer. Applications received will be processed according to the order of priority established in the Company's policies, regulations or collective agreements in force. Please note that only candidates selected for an interview will be contacted.

Committed to having a diversified workforce that is representative of Quebec society, Loto-Québec has an employment equity program and invites women, Indigenous people, persons with disabilities, and visible and ethnic minorities to apply.

#Hilton

About Loto‑Québec

Loto‑Québec was created in 1969 to regulate games of chance and gambling. For more than 50 years, we have been bringing joy to Quebecers through our offering of lotteries, casino games, online games, bingo and Kinzo. Loto‑Québec means a vibrant culture, unique work environments and, above all, more than 5,000 people working together to offer responsible, innovative and colorful entertainment.

Requisition number

09189

Posting end date

27-09-2026

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