Job Title : Customer Service Agent
Location : 601 Rue Sagard, St-Bruno-de-Montarville, QC, J3V 6C1
Status : Permanent - Full-time
Job Summary :
At Matrec, our customer service agents do more than just answer the phone: they embody our commitment to excellence, efficiency, and customer satisfaction. In this key role, you will be the primary point of contact to respond to requests, resolve complex situations, and provide an exceptional customer experience that supports the growth of our business.
Why Choose Matrec :
Full Benefits Package : Comprehensive group insurance program for you and your family.
Retirement Savings : RRSP program with proportional employer contribution to secure your financial future.
Competitive Compensation : Competitive salary commensurate with your skills.
Stimulating Work Environment : A dynamic, safety-focused environment based on honesty, trust, and respect.
Growing Company: Join a leading company that you can be proud of, which shares your ideas and values.
Job Requirements :
Education or Experience : Diploma in secretarial work, customer service (or related studies), OR 1 to 2 years of relevant experience in a similar position.
Language Skills : Spoken and written bilingualism (French and English) is a significant asset to serve our diverse clientele.
Computer Skills : Strong skills with the Microsoft Office suite.
Prioritization Management : Excellent time management, organization, and ability to manage priorities effectively.
Interpersonal Skills : Conscientious, autonomous, motivated person with strong relational and communication skills.
Responsibilities :
Communication Management : Respond professionally to customer emails and incoming calls.
Needs Analysis : Accurately identify and assess customer needs to propose adapted solutions.
Problem Resolution : Handle customer complaints and claims effectively and ensure a satisfactory resolution.
Quality Assurance and Follow-up : Ensure ongoing customer satisfaction and rigorously follow established communication procedures and guidelines for handling calls.
Collaboration and Support : Work in synergy with the team and perform any other related tasks assigned by management to support business growth.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.