Job Title: Customer Service Representative
Location : 601 Rue Sagard, St-Bruno-de-Montarville, QC, J3V 6C1
Status : Permanent - Full-time
Job Summary :
At Matrec, our customer service agents do much more than answer the phone: they embody our commitment to excellence, efficiency and customer satisfaction. In this key role, you will be the main point of contact for responding to requests, resolving complex situations and delivering an exceptional customer experience that supports our company's growth.
Why Choose Matrec:
Comprehensive Benefits : Full group insurance program for you and your family.
Retirement Savings : RRSP program with employer proportional contribution to secure your financial future.
Competitive Compensation: Competitive salary commensurate with your skills.
Stimulating Work Environment: A dynamic environment focused on safety, built on honesty, trust and respect.
Company in Full Growth: Join a leading company you can be proud of, one that shares your ideas and values.
Job Requirements:
Education or Experience: DEP in secretarial studies, customer service (or related studies), OR 1 to 2 years of relevant experience in a similar position.
Language Skills: Spoken and written bilingualism (French and English) is a major asset for serving our diverse clientele.
Computer Proficiency: Strong skills with the Microsoft Office suite.
Priority Management: Excellent time management and organizational skills, and the ability to manage priorities effectively.
Interpersonal Skills: Conscientious, autonomous, motivated person with strong interpersonal and communication skills.
Responsibilities:
Communication Management: Respond professionally to incoming customer emails and calls.
Needs Analysis: Accurately identify and assess customer needs in order to propose suitable solutions.
Problem Solving: Handle customer complaints and claims efficiently and ensure a satisfactory resolution is provided.
Quality Assurance and Follow-up: Ensure ongoing customer satisfaction and rigorously follow established communication procedures and guidelines for handling calls.
Collaboration and Support: Work in synergy with the team and perform any other related tasks assigned by management to support the company's growth.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.