Who we are
At NQX, we believe every customer interaction is an opportunity to create a positive and memorable experience. In partnership with our clients, we support thousands of customers every day in a dynamic and stimulating environment.
We champion empathy, authenticity and innovation. Recognized as one of the most admired corporate cultures in Canada (Waterstone ranking), we offer an environment where talent is developed and supported.
With our client Loto-Québec, your role will be to provide support to users by phone as well as through the chat platform. These calls and electronic conversations consist, but are not limited to, assisting customers throughout their entertainment experience, from the initial creation of the customer account on , to explaining deposit and withdrawal methods while addressing the concepts of responsible gaming. Basic technical support is offered in addition to guidance across all products available on the site.
What we offer
Competitive salary of $18.50/hour Base salary: $17.00/hour Bilingual bonus of an additional $1.50/hour after training, if applicable The comfort of working from your home, with our equipment. Fully paid training and coaching program. Responsibilities
Assist customers via chat/phone and present the range of products, services and features available. Support customers in their registration for the 2nd Chance promotion. Provide basic technical support (account creation, diagnosis, restart, navigation, etc.). Respond to information requests (deposits, withdrawals, promotions, transactions, account access). Perform account actions according to established procedures. Ensure the accuracy, confidentiality and quality of responses. Promote responsible gaming. Maintain positive, professional and personalized communication. Desired profile:
Essential requirements
High school diploma or equivalent. Minimum 2 years of relevant customer service experience. Proficiency in French, spoken and written. Monolingual French-speaking positions are available. Bilingual English positions are also available. For these positions, spoken and written knowledge of English is also required in order to serve customers in both languages across our province. Minimum typing speed of 30 words/minute. Good proficiency with computers and contact center systems. Assets and key skills
Customer focus and active listening skills. Analytical and problem-solving skills. Clear communication, verbal and written. Judgment, rigor and professionalism. Diplomacy, tact and courtesy. Experience with Microsoft Office and ticket/call management tools (an asset). Ability to work as part of a team in a fast-paced and constantly evolving environment. Special conditions
Availability: 35 to 40 hours/week, including evenings and weekends (shifts from 8:00 a.m. to 11:00 p.m.).Contract : From October to January, with the possibility of extension depending on performance and operational needs. Remote work: High-speed Internet connection (min. 60 Mb/s) and a secure, quiet workspace (closed room, locked door, confidential environment), in Quebec. Training start date: October 28 2026
