Looking for a career that allows you to put your entrepreneurial spirit, excellent negotiation skills, and serve a diverse clientele into practice? Are you meticulous and would you like to work from home with a schedule that guarantees Sundays off? If so, look no further! We have an excellent opportunity for you at NQX!
What we offer
Hourly wage of $17.00. Bilingual bonus of $1.50 per hour, if applicable. Hourly bonus for Saturday work. Your Sundays will be free! Fully paid training and mentoring program. Comprehensive benefits package after six months, including: full insurance (medical, dental and life); enhanced RRSP contribution; preferred rates on insurance. Work from the comfort of your own home, equipment provided. Responsibilities
Answer client calls regarding their update to a smart meter. You will call clients to follow up and schedule technician visits. Your empathy and commitment to others will help you manage complaints and requests in a professional manner. Qualifications
Mastery of French, both spoken and written. Knowledge of English is required to receive the bilingual bonus. You will then be expected to answer calls from English-speaking citizens for 10% to 15% of your calls. You must be available to work 5 days, 20 to 40 hours per week: Monday to Friday between 8:00 a.m. and 8:30 p.m. as well as Saturday between 9:00 a.m. and 5:00 p.m. You must have a high-speed internet connection of at least 25 MBPS and a secure, quiet space, in Quebec. Ability to learn quickly and adapt to a constantly changing environment. A minimum of three years of experience in customer service. Ability to work in a computerized environment and perform multiple tasks at once. Experience in a call center, a significant asset. Excellent communication skills. High school diploma or equivalent. Training start date: November 3
