Product Support Engineer - Energy (

Product Support Engineer - Energy (Product Support Specialist - Energy)

Ingénieur de soutien aux produits - Énergie

Main responsibilities of the position:

Coordinate the technical aspects of bids: review of quotes, selection and compliance of products, establishment of product costs and delivery times, obtaining technical approvals from the R&E team, etc. to ensure rapid, accurate and complete proposalsDevelop constraint diagrams for new product opportunitiesProvide technical support to customers, sales and marketing teams and customer service teamCreate customer and quote nomenclatures based on R&E-approved designsSupport manufacturing and quality teams

Reports to: Technical Support Manager

Primary work location: Montreal (Quebec)

Travel requirement: Occasional

Tasks and responsibilities:

Coordinate the technical aspects of bids: review of specifications, selection and compliance of products, establishment of product costs and deadlines, obtaining technical approvals from the R&E team, etc.Prepare constraint maps for projects in collaboration with sales and marketingMonitor the progress of new product development programs and actively participate in preliminary design reviews. Suggest changes as needed to meet business specification objectivesProvide technical support to customers, sales network and customer serviceProvide field support and training to customers for communication and energy products, including support for trade showsEvaluate competitive products, perform technical and application benchmarks and make recommendationsCoordinate the procurement and assembly of demonstration equipmentCollaborate on evaluations and engineering designs with the Research and Engineering (R&E) team in Montreal.Create customer or quote drawings from R&E-approved drawingsDevelop conceptual models and proposals based on sales and marketing requestsPerform review and interpretation of customer specifications and industry standards regarding product design and validation (e.g. ASTM, CSA, IEEE, etc.)Support workshop document management (Epicor entries, work orders, nomenclatures, etc.)Participate in product quality reviews and perform technical analyses as neededSupport manufacturing teams through process reviews, continuous improvement and tooling designAttend technical meetings, conferences and specialized courses consistent with the area of responsibilityProfessionally represent PLP Canada in all interactions with customers and others

Job requirements:

Excellent interpersonal skillsExcellent communication skillsStrong teamwork and collaboration skillsExcellent attention to detailAble to work accurately and efficiently in tight deadlinesSpoken languages: French/English bilingualWritten languages: French/English bilingual

Experience / Education / Skill set:

Work schedule:

Permanent full-time position, 40 hours per week. Due to the nature of the position, there may be deviations from this schedule according to the company's needs.

Overview

PLP protects the world's most critical connections by creating a stronger and more reliable network.

PLP's essential infrastructure solutions serve a wide range of customers, including:

• Public electricity services
• Telecommunications network operators
• Cable and broadband service providers
• Construction contractors
• Agricultural businesses
• Companies and business networks
• Government agencies
• Educational institutions

PLP has been manufacturing in Canada since 1985. Our two ISO 9001 certified facilities enable the company to respond quickly and accurately to the needs of Canadian customers.

With locations in over 20 countries, PLP and its Canadian subsidiary PLP Canada work as a united global company, offering high-quality products and unparalleled service to its customers in Canada.

An unwavering commitment to quality is not just a goal at PLP, it's the guiding principle of everything we do. You can be assured that the reliability of our products and the dedication of our employees are the elements that make PLP "the connection you can count on".

Compensation details: 0 Yearly Salary

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