Administrative Support Agent

Job Posting - Customer Service and After-Sales Agent, Automotive Sector

100% remote work Full-time (30 to 40 hours/week) Permanent position

Who are we?

At Soluvox Communication, we share a common vision: to deliver exceptional customer service!

We are a company specialized in managing communications for various organizations. For several years, we have supported our clients by offering professional, human and effective solutions.

We are hiring!

We are currently looking for a customer service and after-sales agent for one of our clients operating in the automotive sector.

You will be responsible for ensuring a quality customer experience by responding to client requests, both by phone and by email.

Your role will be essential in ensuring excellent after-sales follow-up, answering customer questions and ensuring their satisfaction.

Your main responsibilities

• Answer customer phone calls in a professional and courteous manner.

• Manage and follow up on incoming emails.

• Answer questions about products and services.

• Provide efficient and personalized after-sales service.

• Carry out necessary follow-ups with customers.

• Forward requests to the appropriate people or departments.

• Ensure a positive customer experience in every interaction.

Desired profile

• Excellent command of French, both spoken and written.

• Functional English (an asset).

• Excellent communication and customer service skills.

• Good organizational skills and ability to manage priorities.

• Autonomy, professionalism and attention to detail.

• Comfort with computer tools.

• Experience in customer service or in the automotive sector (an asset).

Equipment required for remote work

• Recent, high-performance computer.

• Two screens.

• Headset with microphone.

• Fast and stable Internet connection.

• Quiet workspace reserved for work.

The advantages of working at Soluvox

• 100% work from home.

• Permanent full-time position, 30 to 40 hours per week.

• Schedule based on availability and operational needs.

• Internet allowance of up to $25 per month.

• 9 paid statutory holidays.

• Referral program of up to $1,000.

• Recurring bonuses starting at $200 from the first year.

• Attractive salary scale.

• Sports and medical program of up to $200 per year.

• Dynamic work environment and welcoming team.

Work schedule

• Full-time position only (30 to 40 hours per week).

• Day and evening shifts as needed.

• Weekend availability (an asset).

Work location: 100% remote

Join our team!

Do you enjoy helping people, are you comfortable on the phone and by email, and are you committed to providing impeccable after-sales service?

We'd love to meet you!

Become part of the Soluvox team and help deliver an exceptional customer experience in the automotive field.