Class 3 Route Service Representative - Montreal - UniFirst Canada

Route Service Representative (RSR) At UniFirst, we always deliver, both for our customers and for our employees. As a Route Service Representative (RSR), you will be the face of UniFirst. You will build strong relationships with customers and meet their needs in a reliable, professional and caring way. This is a dynamic role for someone who enjoys being out in the field, interacting with customers and being responsible for their route. You will manage deliveries and pickups, grow customer accounts and work independently while representing a company with a strong culture and a national presence. If you value customer service, are motivated and ready to grow in a field service role, this could be your next opportunity. What your role involves:

• Managing an assigned route: Being the go-to person for customers, delivering and picking up garments and products every day.
• Supporting daily operations: Helping our service team by loading and unloading delivery trucks, so that each day starts with precision and efficiency.
• Providing consistent, reliable service: Ensuring on-time, accurate deliveries and returns while maintaining a high level of customer satisfaction.
• Developing customer relationships: Building good relationships with customers, responding to their service needs and presenting them with new garments and products to enhance their experience.
• Driving sales growth: Identifying upselling opportunities and developing your route to increase your revenue potential.
• Representing UniFirst on the road: Driving a company delivery truck on an assigned route, providing exceptional service, prioritizing safety at all times and strengthening customer relationships.
• Playing a physically active role: Working both indoors and outdoors, which requires energy, attention to detail and a commitment to safety.
• Contributing to service excellence: Resolving service issues, managing inventory and ensuring compliance with safety standards.
• Maintaining a predictable schedule: Monday to Friday, during the day, with no night or weekend work, serving the same route and the same customers each week to build consistency and trust.

Key skills

• Customer-focused mindset and relationship building: You consistently provide exceptional service that exceeds expectations, building a lasting relationship of trust with every customer on your route. You understand that every interaction is an opportunity to strengthen relationships and grow business.
• Time management, route efficiency and safety awareness: You manage your route precisely, finding the right balance between quick deliveries and pickups and careful driving. You maintain a regular schedule, handle unexpected situations with ease and ensure that every stop receives the same level of service quality and attention.
• Reliability, problem-solving and professional communication: you take ownership of your responsibilities, come to work prepared, keep your commitments and represent UniFirst with professionalism. You communicate effectively with customers and internal teams, responding quickly to needs or concerns and finding solutions that support both service excellence and business growth.
• Sales and upselling mindset: you identify opportunities to present new garments, products and services that benefit the customer, generating additional revenue while increasing added value. You see upselling as a way to strengthen customer relationships, ensuring you meet their needs with the right solutions at the right time.

Why you'll enjoy this role

• Regular customer relationships: you serve the same customers on your route, allowing you to build trust and strong, lasting relationships.
• Earnings from day one: this is a commission-based role from your first day in the field, and your earnings grow as you develop and sell more on your route.
• Make a direct impact: be the face of UniFirst to your customers, providing exceptional service, solving their problems and contributing to their business success.

What you bring to UniFirst

• Driver's license and safe driving record: be at least 21 years old, hold a valid driver's license (Class 3), have a clean driving record and have reliable transportation. Must meet all Ministry of Transportation requirements.
• Education requirements: High school diploma, or CAEC required.
• Strong customer service skills: ability to work independently while maintaining a team spirit and providing excellent customer service.
• Relevant experience: prior experience in customer service, route sales or delivery is an asset!
• Technical skills: comfortable using and learning new technologies to improve operational efficiency and the customer experience.
• Physical endurance: ability to lift, carry and push up to 50 pounds, with the ability to stand for long periods.

You'll enjoy the following benefits

• Competitive compensation: competitive salary, RRSP retirement savings plan with company contribution, profit sharing, health and life insurance, paid vacation, employee discounts, tuition reimbursement, and more.
• Training and development: formal training through our SCP program to prepare you to succeed as an RSR
• Career development: ongoing training and growth opportunities
• Company culture: a supportive and inclusive workplace grounded in a sense of community belonging
• Stability and work-life balance: day shifts Monday to Friday, with no night work or weekend work
• Inclusive culture: a diverse and inclusive work environment that values diversity of backgrounds and perspectives.

Join UniFirst for a rewarding career. At UniFirst, you will find development opportunities in a diverse and supportive environment. If you are ready to take on a dynamic, customer-focused role offering many opportunities for growth, don't hesitate to contact us! About UniFirst UniFirst is an international leader in the uniform and workwear services sector, representing $18 billion. We currently employ more than [number] employees serving [number] customers in the United States, Canada and Europe. We rank in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and in Forbes magazine's "Platinum 400 - Best Large Companies" ranking. At UniFirst Canada, we Always Deliver-for our customers and our people. As a Route Service Representative (RSR), you'll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You'll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you're customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity. What Your Role Entails:

• Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking up garments and products daily.
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights or weekends - servicing the same route and customers each week to build consistency and trust.

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