Retail Sales Manager

Description
Job Title: Retail Sales Manager
Who we are:
As one of the largest for-profit retailers of second-hand clothing, accessories, and household goods in the US, Canada, and Australia, our mission is to promote reuse and inspire a future where shopping for second-hand items is second nature. We stock our stores with unique donated goods from local non-profit organizations. We purchase these reusable items directly from our non-profit partners to stock our shelves and racks, diverting thousands of tons of used goods from landfills and providing our partners with valuable funds to support their programs and services in the community. You'll often hear us say how "proud to reuse" we are. It's thanks to our millions of loyal customers who visit our over 300 stores and our thousands of dedicated team members that this is possible. Learn more about the Savers family of thrift stores, our positive impact, and the movement on our website villagedesvaleurs.ca.
Our brands include: Savers (in the US), 2nd Ave (in the US), Value Village (in the US and Canada), Unique (in the US), Village des Valeurs (in Quebec), and Savers Australia.
What you'll get:

• The opportunity to celebrate individuality. Our team is made up of diverse individuals with different backgrounds, experiences, and perspectives, all with something unique to offer.
• The chance to work for a purpose-driven company with a business model that people love because of its positive impact on the planet and local communities.
• An investment in our employees' career goals. With our aggressive store expansion plans, we recognize the importance of fostering continuous growth and development of our team members.

What you'll receive:
Comprehensive onboarding and training from day one.
Internal expertise! Our training department, as part of Savers University, develops and delivers robust training to all team members across our organization, from new hires to senior leaders. We develop about 90% of our training in-house and partner with a variety of renowned providers to supplement our offerings.
Some of the benefits we offer:

• Group health insurance plans including medical, dental, and vision care, and prescription medication for full-time employees.
• Company-paid life insurance for protection and peace of mind.
• RRSP with generous company-matched contributions to help you save for a solid financial future.
• Paid time off to enjoy hobbies and other interests.
• A range of mental health services to support you in managing daily life.

What you'll do:
Store Performance

• Ensures that store performance meets financial objectives and key parameters based on annual and quarterly operating plans.
• Monitors and adjusts the pace of work on an ongoing basis.
• Understands the company's objectives and local market potential, and is able to analyze key parameters, observations, and information and react accordingly.
• Inspects the sales floor to ensure it is conducive to shopping, meets merchandising standards, and provides a positive experience for customers and donors at all points of interaction.
• Drives the generation of new memberships to the Super Savers Club.
• Leads team member activities by priority.

Leadership and Development

• Leads and supervises the work of supervisors and team members on the sales floor.
• Plans staffing and coordinates recruitment, selection, and training.
• Regularly interacts with supervisors and team members to train, coach, and counsel them. Emphasizes merit and provides frank feedback. Responds to complaints and resolves issues.
• Identifies and develops high-potential team members for supervisory and leadership positions through guided on-the-job tasks.
• Sets an example and ensures a respectful workplace that is focused on our company values and compliant with all Savers policies and procedures.
• In the absence of the store director, assumes their responsibilities and supervises the entire store as an acting director.

Retail and Donation Center Activities

• Plans the schedule of supervisors and team members at the checkout, self-checkout, and on the sales floor to meet customer needs.
• Continuously reviews the sales floor and donation areas, and directs team member activities to ensure standards are met. Adjusts the pace of work.
• Informs team members of operating plan objectives and progress toward objectives.
• Regularly reviews sales, items sold, and operational team work hours during each shift to ensure efficiency targets are met, and determines whether to increase, decrease, or reassign staff.
• Identifies non-compliant sections and categories, and takes action to correct the situation.
• Is responsible for determining the appropriate space-to-sales ratio for shelves and categories using the CatMax tool and adjusting linear foot allocation accordingly, in collaboration with the Store Manager to maximize sales.
• Receives customer questions, requests, and complaints and responds to them.
• Handles customer exchanges, special needs, and team member purchases as needed.
• Uses the Voice of the Customer program to improve customer and donor satisfaction.
• Provides a positive and memorable experience for customers and donors by first setting the example for team members, then training and coaching them on customer service expectations.
• Actively engages with customers by seeking their direct feedback to make improvements to all aspects of the shopping and donation experience.
• Organizes the implementation of sales, promotions, and marketing programs.

Safety, Loss Prevention and Cash Handling

• Ensures a safe working environment by training, constant monitoring, implementing and adhering to policies and procedures, and supporting the Joint Health and Safety Committee.
• Collaborates with the Store Manager to resolve safety issues. Reports the situation on the Interview Entry platform, if applicable.
• Protects company assets and information by ensuring their safe handling, security, and integrity.
• Manages cash handling and payment controls. Performs morning accounting and banking procedures as needed and ensures all supervisors are trained to perform this procedure according to standards.
• Actively promotes loss prevention by ensuring procedures are followed and policies are in place.

What you have:

• Solid mathematical and analytical skills.
• Good verbal and written communication skills.
• Ability to observe, evaluate, and coach the work of others.
• Ability to use common sense to follow instructions provided verbally or in writing.
• Ability to reason, make decisions, and exercise judgment in various situations.
• Proficiency in all Microsoft Office applications.

Minimum level of education, training, and experience required for the position:

• High school diploma; post-secondary diploma preferred.
• Experience as a sales floor supervisor, cashier supervisor, customer service manager, or sales manager.
• Experience in the Savers production environment, in managing sorting functions. click apply for full job details