Operations Manager – Stores

Do you enjoy challenges, action, and environments where every day is different?

Do you want a role where your impact is real, where you can take initiative and move things forward?

You have experience in the hair care field, and your place is prioritized

Our stores need you.

At Cachet Urbain, we are a fast-growing local company, on a human scale, where collaboration, mutual support, and respect are part of everyday life.

We are looking for a Store Operations Manager – Boutiques who is present on the ground, enjoys taking on challenges, supports teams, and actively contributes to the smooth running of operations.

About Cachet Urbain

Cachet Urbain is a company specialized in professional hair care products, recognized for its human approach, its expertise, and the quality of its service.

We offer a wide selection of products and personalized support, in a welcoming environment, both in store and online.

Main Responsibilities

• Ensure the smooth daily operation of both stores (Hull and Gatineau)
• Be present on the floor to support teams and handle unforeseen issues
• Supervise, support, and mobilize in-store teams
• Ensure compliance with service standards, procedures, and best practices
• Plan and adjust work schedules according to customer traffic and operational needs
• Maintain smooth communication with management and human resources
• Intervene professionally in sensitive situations (customers, employees, emergencies)
• Participate in the welcoming, onboarding, and training of new hires in tandem with human resources.
• Identify opportunities for improvement and propose concrete solutions to optimize operations

Desired Profile

• Relevant experience in store management, operations management, or team supervision
• Field leadership and the ability to mobilize teams with a human approach
• Excellent organization and priority management
• Ability to handle unforeseen issues and work under pressure
• Very strong communication and collaboration skills
• Proactive, solutions-oriented approach

What We Offer

• A key position with a direct impact on operations
• A family-like, respectful, and collaborative work environment
• Ongoing training to support your professional development
• Opportunities for advancement within a rapidly expanding company
• Discounts on products and services offered in store
• Varied responsibilities in a dynamic context

Ready to join us?

If you are looking for a position where your involvement is recognized and where people are at the heart of priorities, we would love to meet you.

Send us your application via Indeed.

Job Type: Full-time

Salary: starting at $35,000.00 per year Benefits

• Discounted rates
• On-site parking