Customer Service Representative

The opportunity

We are a leading Canadian financial services cooperative committed to actively promoting a sustainable and resilient society, and our team is essential to the success of this strategy. That is why our people are our priority. We offer a vibrant corporate culture and development opportunities that enable our team to realize its full potential and bring our purpose to life. And best of all: you will work with people who truly care about you, our clients and our communities.

As a Customer Service Advisor in one of our locations in Quebec (Beauport, Caplan, Gatineau, St-Eustache, St-Jérôme, Laval, Kirkland, Warwick and Brossard), you constantly attract new business, meet or exceed your sales objectives and provide excellent customer service. You play a key role in supporting and developing the activities of the agency or call centre through prospecting, client communication and sales activities, primarily focused on auto and home insurance.

Co-operators is opening a virtual training class of 12 students in collaboration with Cégep Édouard-Montpetit, starting January 2026. At the end of this course, you will be able to obtain your license in personal property and casualty insurance, with the help of the PRÊT program.

The PRÊT program means: 450 hours of training in personal property and casualty insurance

• Balancing work and studies
• A minimum admission requirement of Secondary 5 only

How you make an impact

• Identify insurance needs, proactively build a network that cultivates sales opportunities, and respond promptly to cross-channel leads with a view to selling auto and home insurance to clients.
• Apply appropriate underwriting guidelines within the limits of the authority to bind the insurer, submit quotes and leverage referrals to make upselling and cross-selling of other product lines.
• Contribute to the overall sales growth plan by meeting individual sales, quality and productivity objectives.
• Provide exceptional customer service by responding to client inquiries and concerns, handling complaints and escalating them to higher levels as appropriate.
• Promote client retention: support referred clients and communicate, listen and negotiate effectively with clients who want information about contract cancellations.

This position is primarily intended for non-French-speaking clients located inside or outside Quebec and requires regular use of English. Essential non-French tasks cannot be assigned to adjacent members or other team members.

To join our team: One year of experience in an office environment is an asset.

• You have completed postsecondary studies.
• Holding a personal property and casualty insurance license from the Autorité des marchés financiers du Québec (AMF) is an asset.
• Knowledge of underwriting practices and auto and home insurance products is an asset.

Fluency in French is required to perform the main tasks of this position, including to provide quality service and to communicate with a clientele, groups and teams that are predominantly French-speaking. Essential tasks that require knowledge of a language other than English cannot be reassigned to other team members.

How you shine

• You drive change and continuous improvement in order to exceed client expectations.
• You apply your critical thinking to identify problems and proactively propose solutions.
• Your strong communication skills allow you to convey messages clearly.
• You demonstrate a good team spirit and share your knowledge to support your peers.

What you need to know

If your application is successful, we will conduct a credit check and a criminal background check as a condition of employment.

How you benefit: Training and development opportunities that allow you to build your career.

• Flexible work schedule and paid time off to meet your needs and those of your family.
• Comprehensive approach to your well-being, physical and mental health programs, and a supportive workplace culture.
• Paid volunteer days to give back to your community.

In addition to our competitive salaries and incentive programs, eligible employees also benefit from a comprehensive total rewards program, including group savings and retirement plans and group insurance (e.g., medical care insurance, well-being, dental care, disability and life), mental health support and an employee assistance program.

Salary information

$43,550.00 - $72,583.00 CAD

Position in the salary range

"The salary amount for the successful candidate is determined by Co-operators, at its discretion, and varies based on several criteria, including: local market conditions, geographic region and relevant job-related factors such as knowledge, skills, abilities, experience and training."

Incentive/Variable compensation

"Employees may also have the opportunity to participate in incentive programs and earn additional compensation based on their individual performance, the company's performance, or other business measures."