Contact Center Advisor at Nordik

Join Groupe Nordik as a Contact Centre Advisor, where you will contribute to an exceptional wellness experience. Manage bookings and educate clients about our spas every day.

As a Contact Centre Agent, you will play a key role in our mission by providing customer assistance by phone, chat and email. You will be responsible for answering questions, resolving issues, and recommending suitable products. Your role will be essential in ensuring a positive experience that showcases our services.

Key Responsibilities

• Provide customer assistance through various channels
• Respond to requests and resolve issues quickly
• Recommend products and manage upselling
• Document customer interactions accurately
• Follow up on internal requests diligently

Requirements

• High school diploma required
• Minimum of 2 years of customer service experience
• Bilingualism in French and English essential
• Asset: call centre experience
• Strong interpersonal skills required

Develop your customer service skills while contributing to a warm environment at Groupe Nordik.

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