Customer Support - Government Service, French or Bilingual

Looking for a career that allows you to put your entrepreneurial spirit, excellent negotiation skills, and serve a diverse clientele into practice? Are you meticulous and would you like to work from home with a schedule that guarantees Sundays off? If so, look no further! We have an excellent opportunity for you at NQX!

What we offer

• Hourly wage of $17.00.
• Bilingual bonus of $1.50 per hour, if applicable.
• Hourly bonus for Saturday work. Your Sundays will be free!
• Fully paid training and mentoring program.
• Comprehensive benefits package after six months, including: complete insurance (medical, dental and life); enhanced RRSP contribution; preferred rates on insurance.
• Work from the comfort of your own home, equipment provided.

Responsibilities

• Answer client calls regarding their upgrade to a smart meter.
• You will call clients to follow up and schedule technician visits.
• Your empathy and commitment to others will help you manage complaints and requests in a professional manner.

Qualifications

• Mastery of French, both spoken and written.
• Knowledge of English is required to receive the bilingual bonus. You will then be expected to answer calls from English-speaking citizens for 10% to 15% of your calls.
• You must be available to work 5 days, 20 to 40 hours per week: Monday to Friday between 8:00 a.m. and 8:30 p.m. as well as Saturday between 9:00 a.m. and 5:00 p.m.
• You must have a high-speed internet connection of at least 25 MBPS and a secure, quiet space in Quebec.
• Ability to learn quickly and adapt to a constantly changing environment.
• A minimum of three years of experience in customer service.
• Ability to work in a computerized environment and perform multiple tasks at once.
• Experience in a call center is a significant asset.
• Excellent communication skills.
• High school diploma or equivalent.

Training start date: November 3