Director of Household Maintenance

Additional Information On-site positionGroup insuranceEmployee discounts (food and travel)Pension fund Job Number Job Category Housekeeping & Laundry Location690 Boul Rene Levesque Est, Quebec City QC G1R 5A8, Canada VIEW ON MAP Schedule Full Time Located Remotely?N Position Type Management Bonus Eligible: Y Pay Range: $71,000- $90,000 annually

Job Summary

Manages the housekeeping department's functions and team on a daily basis to ensure that guest rooms, public spaces, and employee areas of the establishment are clean and well maintained. Leads and collaborates with the team to ensure the success of housekeeping operations. Strives to continuously improve customer and employee satisfaction while maximizing the department's financial performance. Responsible for inspecting assigned areas and developing a plan to improve results.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years of experience in housekeeping or a related professional field.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; 3 years of experience in housekeeping or a related field.

MAIN ACTIVITIES

Housekeeping Operations and Budget Management

• Ensures compliance with all housekeeping policies, standards, and procedures.
• Understands the importance of departmental operations on the establishment's overall financial goals and informs the team as necessary.
• Reviews staffing levels to meet customer, operational, and financial needs.
• Obtains the list of rooms to be cleaned immediately as well as the list of expected departures to organize tasks.
• Manages inventory to ensure the availability of necessary supplies.
• Supervises an effective room and public area inspection program.
• Manages operations to meet or exceed established budget targets.
• Ensures that all employees have the necessary supplies, equipment, and uniforms.
• Communicates areas requiring special attention to staff and follows up on necessary actions.
• Supervises daily housekeeping operations and ensures compliance with policies and procedures.
• Participates in departmental meetings and conveys a clear and consistent message on objectives to achieve desired results.

Human Resources Management

• Uses all available training tools to train new employees and provide follow-up as needed.
• Establishes and maintains open and collaborative relationships with employees, and ensures that they do the same.
• Plans employee schedules according to operational needs and monitors their working time and attendance.
• Ensures that employees understand the expectations and parameters of their work.
• Applies establishment policies in a fair and consistent manner, respecting disciplinary procedures and required documentation.
• Observes employee behavior in terms of service and provides individual feedback.
• Ensures employee recognition is conducted at every work shift.
• Solicits employee feedback, adopts an "open door" policy, and reviews satisfaction results to address issues or concerns.
• Participates in progressive disciplinary procedures and employee satisfaction result discussions.
• Participates in interviews and hiring of team members with appropriate skills.

Ensure exceptional customer service

• Sets the example in client relationships.
• Participates in the development and implementation of corrective action plans to improve client satisfaction.
• Encourages employees to provide excellent customer service.
• Emphasizes client satisfaction at all department meetings and focuses on continuous improvement.
• Responds to and effectively manages client issues and complaints.
• Strives to improve service performance.

At Marriott International, we are committed to promoting equal employment opportunities, welcoming each person, and offering the same opportunities to all. We have established an environment in which our associates' individuality is appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We ensure that we prevent discrimination based on protected criteria, including disability, veteran status, and any other aspect covered by applicable law.

Notice to applicants: Delta Hotels Quebec takes its responsibility under applicable provincial legislation seriously and will accommodate candidates requiring accommodation. If you require accommodation during the application or hiring process, please contact us by phone at or by email at so a member of our Human Resources team can respond to your request. Please note that this phone number and email address are only for those requiring accommodation to apply for a job.

Delta Hotels establishments offer a travel experience thought out down to the smallest details to meet the needs of frequent travelers. Our clientele always finds with us the essentials they need, and we do everything possible to eliminate the superfluous. At Delta Hotels by Marriott, we always behave in a warm and efficient manner, so that our clientele can focus on what matters most. Strongly established in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding into markets around the world. If you like to provide useful service and focus on important details, we invite you to consult the jobs available at Delta Hotels by Marriott. By joining Delta Hotels, you will integrate the portfolio of brands of Marriott International. Join a company that gives you the opportunity to give the best of yourself, to find meaning in your professional life, to be part of an exceptional international team and to become the best version of yourself.