Food & Beverage Operations Administrative Assistant

Additional Information Job Number Job Category Food and Beverage & Culinary Location690 Boul Rene Levesque Est, Quebec City QC G1R 5A8, Canada VIEW ON MAP Schedule Full Time Located Remotely?N Position Type Management Pay Range: $53,000-$65,000 annuellement Bonus Eligible: Y

Job Summary

Responsible for the food and beverage and culinary operations assigned to them. Oversees guest and employee satisfaction, ensures compliance with standards, and strives to meet or exceed financial objectives.

Candidate Profile

Education and Experience

• High school diploma or equivalent (GED); 3 years of experience in food and beverage, culinary, or a related professional field.

OR

• Two-year post-secondary diploma from an accredited university in food and beverage management, hospitality and food service management, hospitality, business administration, or a related discipline; 1 year of experience in food and beverage, culinary, or a related professional field.

Core Responsibilities

Supporting Food and Beverage Operations

• Creates and maintains within the property an environment that fosters motivation, autonomy, teamwork, continuous improvement, and passion for service.
• Provides excellent service to all employees.
• Responds quickly and proactively to employee concerns.
• Applies coaching skills throughout the property.
• Demonstrates self-confidence, energy, and enthusiasm.
• Motivates and encourages staff to resolve issues encountered by guests and employees.

Ensuring Exceptional Guest Service

• Provides excellent guest service.
• Responds quickly and proactively to guest concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests (internal and external).
• Takes ownership of a guest complaint or issue until it is resolved or handed off to the appropriate manager or employee.
• Follows up to verify that complaints were handled to the guest's satisfaction.
• Builds relationships with all guests to foster loyalty (internal and external).

Additional Responsibilities (as needed)

• Complies with all company accounting procedures.
• Assists the General Manager (GM) with the annual quality audit, if needed.

At Marriott International, we are committed to equal opportunity, welcoming everyone, and promoting access to opportunities. We actively encourage an environment where the unique journeys of our associates are valued and celebrated. Our greatest strength lies in the rich diversity of our associates' cultures, talents, and experiences. We are committed to not discriminating on the basis of protected characteristics, such as disability, veteran status, or any other basis protected by applicable law.

Notice to candidates: Delta Hotels Quebec takes its responsibility under applicable provincial legislation seriously and will ensure accommodation for candidates who require it. If you need accommodation as part of this job posting or your online application, please contact us by phone at or by email at so that a member of our human resources team can respond to your request. Please note that this phone number and this email address are intended only for individuals requiring accommodation to apply for a job.

Delta Hotels by Marriott offers a travel experience designed down to the smallest details to meet the needs of frequent travelers. Our guests always find the essentials they need with us, and we do everything possible to eliminate the superfluous. At Delta Hotels by Marriott, we always act in a warm and efficient manner, so that our guests can focus on what matters most. Firmly established in Canada, the United Kingdom and the United States, Delta Hotels by Marriott is growing rapidly in markets around the world. If you enjoy providing useful service and focusing on important details, we invite you to explore the job opportunities available at Delta Hotels by Marriott. By joining Delta Hotels, you will become part of Marriott International's portfolio of brands. Join a company that gives you the opportunity to give your best, to find meaning in your professional life, to be part of an exceptional international team and to become the best version of yourself.