Bilingual Anti-Fraud Advisor

Job Description

What is the job about?

You are a Bilingual Anti-Fraud Advisor within the RBC advisory centre, and you act as an ambassador of RBC to offer an exceptional customer experience. You promote the RBC brand and provide support to our clients by phone or by email. If you have strong analytical skills, are curious, and have a passion for offering an exceptional customer experience, a long-term career at RBC awaits you. This is a full-time position with shift work and the possibility of flexible work arrangements. Our centres are located in Montréal, Mississauga, Toronto, and Winnipeg. As the largest Canadian financial institution, we are committed to ensuring the security of operations and helping you succeed in this essential role.

What will your tasks be?

• Interact with RBC clients through various communication channels to ensure their protection while offering an exceptional customer experience.
• Inform clients and provide them with advice to meet their immediate security needs and offer personalized solutions to protect them against fraud and resulting losses.
• Resolve issues at the first point of contact in a friendly and helpful manner and collaborate with partners in accordance with the RBC Together principle.
• Contribute to team results by supporting all colleagues to meet client needs.
• Maintain and strengthen relationships with partners to work in accordance with the RBC Together principle.
• Manage risks by respecting established procedures, processes, and controls for compliance to protect client and shareholder interests.

What do you need to succeed?

Essential Skills

• Experience in a customer service role, where you have offered various solutions based on needs
• Ability to meet the technological and confidentiality requirements of the position (i.e. private and quiet space, internet connectivity, etc.)
• Experience working in a contact centre, card services, senior banking, or banking services.
• Proven interpersonal, communication, and problem-solving skills
• Demonstrated ability to establish relationships while analyzing and effectively finding solutions to reduce risks and protect our clients
• Desire to offer exceptional customer experiences by meeting their needs and addressing their concerns promptly
• High availability to work various shifts, from Monday to Sunday, between 7:00 a.m. and midnight. Please note that the department is open 24/7.
• Bilingualism (English and French) required, as you will serve French- and English-speaking colleagues and partners across Canada.

Preferred Skills

• Experience working in a team environment and in a performance-driven setting
• Experience in a call centre or in a dynamic environment in the finance or service sector

What You Will Gain

• We give our best, think differently to drive our growth, and collaborate to provide trusted advice that contributes to the success of our clients and the prosperity of communities. We care about the well-being of each individual and are determined to reach our full potential, and make a difference in the lives of our clients and communities.
• Global compensation program including bonuses and à la carte benefits, competitive pay and equity, where applicable.
• World-class financial services training program
• Exciting career development opportunities and access to various job opportunities within the company and across different regions
• Leadership-supported development through mentorship and management opportunities
• Dynamic and high-performing team focused on innovation and collaboration

RBC is committed to supporting flexible work arrangements wherever and when possible, as long as employees are able to meet the technological and confidentiality requirements of the role (i.e. private and quiet space, internet connectivity, etc.). Details to be discussed with the hiring manager.

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Professional skills

Fraud detection, Relationship building, Account management, Critical thinking, Decision making, Problem solving, Customer service, Financial services

Additional job details

Address

800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL

City

Montréal

Country

Canada

Number of working hours per week

37.5

Job type

full-time

Industry sector

Personal and commercial banking services

Job function type

Regular

Pay scale type

Salaried

Job posting date

2026-10-02

Application deadline

2026-10-19

Note: Applications will be accepted until 11:59 PM the day before the above application deadline

Our job opportunities

At RBC, we are guided by our common values – Client first, Integrity, Collaboration, Respect, Excellence – and the principle Together at RBC, the key to success. We believe that an inclusive work environment offering diverse perspectives is essential to our continued growth as one of the world's largest and most profitable financial institutions. Our work environment that fosters excellence, collaboration, innovation, and professional growth for our employees helps to bring our purpose to life and generate value for our clients and the communities we serve. To achieve this, we implement policies and programs that promote a work environment based on respect and belonging, and provide opportunities for all.

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Push your limits and build a new future at RBC. Discover how we put our passion and motivation to work for the well-being of clients and communities at jobs.rbc.com.