Service Coordinator - Hybrid

Shape the future with us

We are looking for dedicated and talented people who can meet constantly evolving challenges, respond to customer needs and colleagues' questions by applying smart concepts and showing creativity. We embrace change and work with curious people who are reinventing the future of work. Join us and, together, we will focus on what really matters: improving lives with new ideas and the latest technologies on a global scale.

Why you will love working for Siemens?

• Freedom and work-life balance: embrace our flexible work environment and benefit from flexible hours, telework and digital workspaces
• Solving some of the world's most important problems: take part in exciting and innovative projects
• An inspiring and stimulating environment that evolves rapidly and includes cutting-edge technology
• Opportunities to advance your career and benefit from local and global mentoring programs
• Competitive total compensation
• Possible profit sharing
• Option to buy or sell vacation days you are entitled to, depending on your lifestyle
• Contribution to our corporate social responsibility initiatives focused on access to education, access to technology and community support, while having a positive impact on the community
• Participation in our celebrations and in our social and professional events outside the workplace
• Opportunities to share your innovative ideas and be paid for them!
• Employee benefits and discounts
• Emphasis on diversity and inclusion

Siemens is proud to have been named eight times among the 100 best employers in Canada, as well as to have been among the greenest employers in Canada in 2026 and one of the best employers for young people in Canada in 2026.

What will your role involve?

You will mainly focus on service coordination, while also participating in billing coordination.

Service coordination: the goal is to respond to customer calls, understand their needs and react appropriately. You will assign building automation technicians between on-call services and scheduled maintenance visits to ensure customer satisfaction and optimize the division's profitability.

Billing coordination: the role consists of managing the billing of on-call services by verifying that all services performed are included and that all costs are received. Responsibilities:

Service coordination

• Provide support and information, and ensure the prioritization and coordination of activities and resources.
• Process incoming customer service requests by phone or email, which leads to the creation of a service work order to initiate the planning and dispatching process.
• Plan and assign activities and resources to carry out service contracts and customer requests.
• Make decisions regarding the planning and movement of resources and equipment. Plan and allocate resources at client sites to meet their expectations according to the nature of the call, urgency, contractual obligation, resource availability and client needs.
• Proactively follow up with clients after services have been performed to ensure a high level of satisfaction with the quality of services received.
• Prepare all equipment, documents, tools and devices required to complete tasks.
• Monitor the progress of work on a regular basis based on technicians' comments and take necessary action as needed.
• Record weekly in WFS the information, documents, files, work reports, timesheets, etc., submitted by technicians.
• Coordinate general daily tasks, take service calls, and assign technician teams.
• Support the billing team and the technical team in communications with clients.

Billing Coordination

• Price service calls and ensure all costs are included and client discounts are taken into account.
• Ensure the work is completed and ready to be billed.
• Create and send invoices, including insurance certificates and statutory declarations.
• Create billing accurately and precisely.
• Enter billing data into the software using SAP.
• Respond to inquiries and questions from the collections team.
• Improve the group's billing process by providing recommendations and advice regarding Billing Department processes and regulations.

What You Need to Succeed

• Understand client needs and respond effectively and efficiently.
• Excellent oral and written communication skills.
• Be organized: able to prioritize tasks and complete them on time.
• Ability to work efficiently in a dynamic environment.
• Commitment to quality: follow established standards.
• Ability to work autonomously with minimal supervision.
• Be motivated and effective under pressure; strong problem-solving skills.
• Empathy, team spirit and collaboration skills.

Bilingualism Required

The successful candidate for this position must be bilingual. Proficiency in French and English (oral and written) is required to perform the duties and responsibilities of the position for the following reason(s):

• The position requires interaction with English-speaking clients and suppliers in Canada and/or abroad.
• The position requires regular interaction with Siemens colleagues located outside Quebec, elsewhere in the country and abroad.
• The position requires the use of technologies or software available only in English.
• The position requires liaison with foreign government and regulatory agencies located in the United States and/or Europe.

Service Coordinator Strengths

• Experience in field service dispatching
• Knowledge of the SAP system
• Time management skills and a genuine team spirit

Billing Coordination

• Billing experience
• Knowledge of SAP systems
• Basic accounting skills

Salary is based on experience and ranges from CAD $59,000.00 to CAD $67,000.00, excluding benefits.

Working Hours

• Eastern Canada: 10:30 a.m. to 6:30 p.m. (ET)
• Western Canada: 9:00 a.m. to 5:30 p.m., local time

Candidates must be available to work the applicable schedule in order to ensure adequate coverage and support of our activities in Western Canada.

About us

We share our ideas and support the people behind them

For over 110 years, Siemens Canada has been synonymous with engineering excellence, innovation, quality and reliability. Siemens Canada is a technology leader offering comprehensive solutions in the fields of intelligent infrastructure and digital industries. We make what matters a reality by setting standards through the way we power, automate and digitalize the world around us. Ingenuity drives us, and what we create together belongs to you.

We have made a difference together by raising $757,000 for charitable causes, supporting more than 23 non-profit organizations and planting 1,100 trees in our local communities. Siemens Canada has 2,500 employees and 24 offices and facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a prosperous future. So, what are you waiting for? Take the next step in your career with us.

To learn more about Siemens Canada, please visit our website at www.siemens.ca.

We appreciate all applications; however, we will only contact selected candidates.