Assoc., Customer Experience

TD is committed to providing fair and equitable compensation to all colleagues. Opportunities for growth and skill development are essential characteristics of the colleague experience at TD. Our compensation policies and practices are designed to enable colleagues to progress through the salary range over time, as they improve in their roles.

The base salary offered may vary based on the candidate's skills and experience, professional knowledge, geographic location, and other specific needs of the sector and company.

As a candidate, we encourage you to ask questions about compensation and have an open conversation with your recruiter, who can provide more detailed information about this position.

Job Description

Service Overview

At TD Canada Trust, we are the front-line staff of TD. We strive to build strong and meaningful relationships with our customers by performing a variety of customer service operations and providing information and advice on services, products, and solutions to current and potential TD customers. In the branch, we understand customer needs and target opportunities to promote products and services by directing customers to the appropriate team members or internal partners, while ensuring a positive customer experience.

Join TD Canada Trust, and think like a customer, act like an responsible owner, innovate to achieve our goals, and execute with efficiency.

Job Description

Can you ensure a pleasant interaction with customers while being warm? Can you handle financial transactions correctly and feel a sense of accomplishment when providing excellent customer experience? If so, take the next step in your career today and apply for the Customer Experience Associate position.

We are looking for a champion who can understand customer needs and offer them the most suitable banking solutions to ensure a positive customer experience.

As part of your duties, you will be required to do the following:

• Process financial transactions, such as deposits, withdrawals, and bill payments, in accordance with standardized operational procedures, industry regulations, and TD's Code of Conduct and Professional Ethics
• Understand and determine customer needs in order to recommend tailored solutions, while acting with discretion for confidential matters
• Respond to customer concerns and resolve them using common procedures and escalating exceptions to a higher level, as needed
• Meet established business objectives by promoting banking solutions and following business processes in an accurate and timely manner
• Build a personal connection with clients to inform them adequately and clearly about banking solutions and processes
• Help establish a positive, diverse, and inclusive work environment by promoting team effectiveness and participating in individual performance and development
• Support the team by respecting colleagues, being committed, and keeping everyone informed about the status of routine activities
• Deliver a high-quality client experience and recommend operational improvements when opportunities for improvement and operational excellence arise

Job Requirements

• High school diploma and/or more than one year of relevant experience
• University degree or equivalent, an asset
• Excellent organizational skills and solid administrative, planning, and time management skills to work in a fast-paced environment
• Practical use of MS Office suite (Word, Excel, and Outlook) and the Internet
• Ambitious individual who can demonstrate initiative, is detail-oriented, and focused on accuracy to handle multiple tasks and changing priorities
• Dynamic communicator with recognized client experience skills who can establish a connection, verbally or in writing, with different people in a calm, courteous, and effective manner

About Us

TD is a global leader in the financial services sector and is the fifth-largest bank in North America by branch count. Every day, we strive to make every interaction, every product, and every experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the US, and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to deepen relationships, drive rigorous execution, and make banking simpler and faster. TD is deeply committed to being a leader in customer experience. That's why we believe every colleague, regardless of their role, is in touch with the customer.

Together, we're reimagining the banking experience and its possibilities for our customers, colleagues, and communities.

Our Total Rewards Program

Our Total Rewards program reflects the investments we make to help our colleagues and their families achieve their mental, physical, and financial well-being goals. Total Rewards at TD includes base salary, variable pay, and a range of key benefits, such as health and wellness benefits, savings and retirement plans, paid time off, banking benefits and discounts, career development opportunities, and recognition and reward programs.

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Additional Information

We are thrilled that you are considering a career at TD. Know that we are committed to helping our colleagues succeed in both their personal and professional lives. That's why we offer them conversations about development, training programs, and a competitive benefits package.

Colleague Development

Are you interested in a specific career path or looking to develop certain skills? We want to put you on the path to success. You will have regular conversations about career development, development, and performance with your manager.

A variety of mentorship programs and an online learning platform will also be at your disposal to help you open new doors.

If you are passionate about helping your clients and building strong and lasting relationships, TD offers various career paths where you can increase your expertise and have a significant impact.

We are determined to support your success and foster a respectful work environment where diversity of perspectives is valued, where everyone has the same opportunities to progress, and where you can fully realize yourself and achieve your career goals. At TD, we attract and develop the best talent.

Training and Integration

We want to ensure that you have the necessary tools and resources to succeed in your new role. To this end, we will organize integration and training sessions.

Interview Process

We will contact selected candidates to schedule an interview. We will do our best to communicate by email or phone with all candidates to inform them of our decision.

Accommodation Measures

Accessibility is important to us. Do not hesitate to let us know about any accommodation measures (accessible meeting rooms, subtitles for virtual interviews, etc.) that you may need to participate without obstacles in the interview process.

We look forward to hearing from you!

Language Requirements (Quebec Only)

Mastery of a language other than French to provide support or deal with clients who need services and support in a language other than French.