Attendant; e) at the Non Urgent Call Centre; CANU Eligibility List

Position: Agent at the Non-Urgent Call Centre (CANU - 311) - Eligibility List

Introduction

In the City of Gatineau, we offer more than just a job: we invite you to join a team of over 4,000 passionate colleagues, united to serve nearly 300,000 citizens at the heart of the fourth most important municipality in Quebec.

Come and experience the excitement of Gatineau! Here, we work together, with pleasure, to take on stimulating challenges where innovation, collaboration, and commitment are at the forefront.

In the City of Gatineau, you will build a meaningful career in a human environment where your talents can truly make a difference.

Your Mission

In this role, the incumbent responds to calls and informs citizens on various municipal themes. They receive various complaints and requests from citizens, compile them in different computer systems, and transmit them to the responsible municipal service managers, ensuring a first-line customer service to citizens. They perform any other related task at the request of their supervisor.

Introduction

In the City of Gatineau, we offer more than just a job: we invite you to join a team of over 4,000 passionate colleagues, united to serve nearly 300,000 citizens at the heart of the fourth most important municipality in Quebec.

Come and experience the excitement of Gatineau! Here, we work together, with pleasure, to take on stimulating challenges where innovation, collaboration, and commitment are at the forefront.

In the City of Gatineau, you will build a meaningful career in a human environment where your talents can truly make a difference.

Your Mission

In this role, the incumbent responds to calls and informs citizens on various municipal themes. They receive various complaints and requests from citizens, compile them in different computer systems, and transmit them to the responsible municipal service managers, ensuring a first-line customer service to citizens. They perform any other related task at the request of their supervisor.

The non-urgent call centre is open from Monday to Sunday, from 7 am to 11 pm, 365 days a year.

Profile Sought

• Hold a high school diploma.
• Possess a minimum of one (1) year of experience in the field of tasks.
• Any combination of education and experience deemed relevant and equivalent may be considered.
• Pass the qualification process.

The Process May Include An Interview, Tests, And A Background Check To Evaluate The Following Skills

• Be able to solve problems (20%)
• Possess a good knowledge of written French (20%)