Senior Implementation Specialist, Time Management / Spécialiste principal (e) de l'implantation, Gestion du temps

ADP is hiring a Senior Implementation Specialist, Time Management.

• Would you like to advance your career in a stable and dynamic environment offering many opportunities for growth?
• Are you eager to learn and interested in continuing education, professional development and mentorship opportunities?
• Is it important to you to be part of a culture that values equity and inclusion by fostering an environment that welcomes new perspectives and a diversity of viewpoints?

If so, this opportunity may interest you. Read on and judge for yourself.

As a Implementation Specialist, Time Management, you will be part of ADP's dynamic implementation team and will be at the forefront of the services offered to businesses, such as payroll, HR, time and attendance and benefits solutions, for major and national accounts. In your role as Implementation Specialist, you will be responsible for all aspects of configuring Time and Attendance Management (TLM) and ADP Workforce Now accounts, focusing on analysis, configuration, validation, troubleshooting, process training and support during the initial go-live, and you will ensure a seamless transition to client service.

You will succeed by implementing solutions for new clients, managing platform conversions and reconfiguring existing accounts, such as partial spin-offs. Your goal is to ensure unparalleled client satisfaction and maintain the highest level of productivity while managing the complex requirements and numerous functions of mid-sized and large organizations. Your strong project management skills will shine as you manage the size and complexities of these high-impact accounts. Join us and make a meaningful contribution to the company!

Ready to make your mark? Apply now!

To learn more about careers in ADP's implementation department, visit the website:

WHAT YOU WILL DO: Responsibilities

• Ensure implementation quality: Take responsibility for the quality of implementations and configurations according to ADP's implementation methodology for the ADP Workforce Now solution.
• Assess needs and adapt the solution: Analyze and understand client requirements related to Time and Attendance Management and adapt the solution accordingly in order to properly configure the client's ADP Workforce Now environment.
• Provide training, conduct testing and validations: Deliver training, perform tests and validations with the client before the initial go-live.
• Manage client accounts: Oversee various accounts from the start of projects and provide client support throughout all phases of the implementation.
• Manage risks and escalations: Manage project-related risks and ensure resolution of issues related to escalations.
• Follow up and resolve issues: Follow up promptly on outstanding project-related items and resolve them quickly.
• Meet milestones and deadlines: Ensure that project milestone tasks and due dates are met.
• Achieve customer satisfaction: Strive to achieve positive customer satisfaction results.
• Collaborate to drive success: Work with clients and team members to achieve the desired project outcomes.

TO SUCCEED IN THIS ROLE: Mandatory requirements

• More than two years of experience in time and attendance management or a related field
• Excellent communication skills, in English and French, both spoken and written
• Proven experience working in direct contact with clients
• Exceptional customer management skills and strong interpersonal abilities
• Ability to work independently, resourcefulness and a strong team spirit
• Proficiency in Excel

Candidates in Quebec: although French is mandatory for positions in Quebec, the use of English is also required due to the global nature of the company and the need to interact with ADP's head office and international sites.

THE FOLLOWING ELEMENTS ARE ASSETS: Preferred requirements

• Ability to organize, plan and lead effective meetings
• Ability to multitask, investigate, analyze and solve problems
• Great attention to detail and strong ability to see tasks through to completion
• Excellent organizational, time management and prioritization skills

YOU WILL LOVE WORKING HERE BECAUSE YOU WILL BE ABLE TO:

• Find balance in your life. Resources and flexibility to more easily integrate work into your daily life.
• Develop your knowledge. Ongoing training and development opportunities, along with a tuition reimbursement program.
• Enjoy a healthy workplace where we take care of one another. We support your well-being, because healthy associates are happy associates.
• Expand your activities globally. With operations around the world, new career opportunities are numerous and exciting.

• Join a company committed to giving back and generating a lasting, positive impact in the communities where we work and live.

• Create. Innovate. Solve problems. Shape the future of work with people you enjoy.
• Feel a sense of belonging by joining one of our company resource groups, where you can connect globally with networks and allies who share common experiences and interests.

What are you waiting for? Submit your application now!

About ADP: We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that combine HR, payroll, talent, time administration, tax and benefits, and a leader in business outsourcing services, analytics, and compliance expertise.

We believe our people make all the difference by cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and a sense of belonging. We have received recognition for our work from many respected organizations, learn more about ADP Awards and Recognition.

Diversity, Equity, Inclusion and Equal Employment Opportunity at ADP: ADP is committed to providing an inclusive, diverse and equitable workplace, and further commits to providing equal employment opportunities regardless of any protected characteristic, including: race, color, genetic information, creed, national origin, religion, sex, sexual orientation or affectional preference, gender identity or expression, alienage or citizenship status, ancestry, age, marital status, protected veteran status, or disability.

Hiring decisions are based on ADP's business needs and the merit of candidates, including, but not limited to, qualifications, experience, abilities, availability, cooperation, and job performance.

Ethics at ADP: For a long time, ADP has been proud to conduct business according to the highest ethical standards and in compliance with all applicable laws. We also expect our personnel to uphold our values with great integrity and to behave in a way that fosters an honest and respectful workplace. Click this link

ADP is hiring a Senior Implementation Specialist, Time.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As an Implementation Specialist, Time, you'll be part of ADP's dynamic Implementation team, and at the forefront of delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts. As an Implementation Specialist (IS), you'll take charge of all aspects of setting up Time and Labour Management (TLM) and Workforce Now (WFN) accounts by diving into analysis, configuration, validation, issue resolution, process training, initial live run support, and provide seamless turnover to Client Services.

You'll thrive in implementing new business, managing platform conversions, and reconfiguring existing accounts, such as spin-offs . click apply for full job details