Dispatcher / Workload Coordinator (Dispatcher)

Posting End Date

November 27, 2026

Employee Type

Regular-Full time

Union/Non

This is a non-union position

Gazifere, the exclusive distributor of natural gas in Outaouais and a dynamic, fast-growing company, is looking for a Dispatcher.

Dispatchers play a key role at Gazifere. They are primarily responsible for dispatching service calls, ensuring work follow-up, sharing archived information, and ensuring proper coordination of emergency situations.

If you are detail-oriented, have excellent communication and interpersonal skills, apply today!

Note: As we are frequently looking for qualified candidates for our Dispatcher positions, this is an open call for the Gatineau region, Quebec. As positions become available for these roles, we will contact qualified candidates.

Who are we?

Our goal is to provide safe and reliable energy that contributes to people's quality of life. We power people's energy needs, necessary for their home heating, lighting, travel and connectivity.

We welcome new members to a team where everyone is committed to helping one another get the work done while feeling valued and appreciated. We are guided by our values of safety, integrity, respect and inclusion. These values help us build a relationship of trust with our employees, our customers and the communities we serve throughout the Outaouais region. We firmly support the communities in which we live and work, giving back and contributing to their strength and vitality.

Are you interested in exploring this opportunity at Gazifere? We would like to know what you think. Apply today!

An overview of your shift (your responsibilities)

• Respond professionally to customer service and emergency calls from clients
• Listen to and assess client needs, and ensure required follow-up according to requests
• Complete data entry related to service and emergency calls
• Dispatch, issue and monitor service requests intended for operations teams, locators and the service contractor, and investigate some of these calls as needed
• Perform various administrative tasks
• Work with various computer systems
• Act as a reference for requests from customer service representatives

You are the person we are looking for if you can offer (your qualifications)

• Bilingualism. The person in this position must master French. Since this person will frequently interact with colleagues, stakeholders and clients who do not speak French, this person must have a good command of the English language, both spoken and written.
• A completed secondary school diploma
• The ability to work under pressure with minimal supervision, and to manage priorities and stress
• Excellent organizational skills that allow you to perform several tasks at once while establishing and respecting your priorities
• Impeccable communication and listening skills
• Energy, initiative, and resourcefulness
• Good command of computer tools
• Previous dispatching experience would be an asset

Working Conditions

There are various shift schedules for our Dispatcher roles

• Day shift (x2): 35h/week, 7am to 3pm and 9am to 5pm
• Evening shift: 35h/week, 35h/week, 4pm to 11pm
• Weekend shift (x3): 16h/week from 7am to 3pm, from 9am to 5pm, and from 3pm to 11pm
• Night shift (x2): 32h/week & 24h/week, 11pm to 7am.

Benefits

• A flexible benefits program allowing each employee to choose the level of coverage required for their family in the areas of health, dental care, insurance, and disability.
• Paid maternity and parental leave offering up to 20 weeks of paid leave for the parent who gave birth, and up to 12 weeks for the other eligible parent, offering flexibility and support during this important life event.
• Advantageous retirement savings plans, including a savings plan with company shares as an investment option.
• Paid vacation and sick leave, paid personal days (depending on location), as well as paid statutory holidays.
• An Employee and Family Assistance Program.
• A wellness program focused on supporting employees for better health by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
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Gazifere, the exclusive distributor of natural gas in the Outaouais, and a dynamic and rapidly growing business, is looking for Workload Coordinators to join our team!

Our Workload Coordinators play a vital role in Enbridge's operations. They are primarily responsible for issuing and monitoring work, communicating and providing record information, and coordinating emergency situations. If you are detail-oriented, have excellent communication and interpersonal skills, apply today!

Note: As we frequently seek qualified candidates for our Workload Coordinator roles, this is an open call posting for the Gatineau, QC area. As openings arise for these roles qualified candidates will be contacted.

Who We Are

Our purpose is to provide safe, reliable, sustainable energy that fuels people's quality of life. We deliver the energy people need and want-to heat their homes, to keep their lights on, to keep them mobile and connected.

We welcome new team members where everyone is committed to helping each other get the job done, while feeling valued and appreciated for your efforts. We are guided by our values of Safety, Integrity, Respect, and Inclusion. These values help us to establish trust with our people, customers, and the communities we serve across the Outaouais. We believe strongly in supporting the communities where we live and operate-by giving back and contributing to their strength and vitality.

Interested in exploring an opportunity at Gazifere? We would love to hear from you - apply today!

What You Will Do

• Respond professionally to customer service and emergency calls
• Listen and assess customer needs and follow-up as requested
• Complete data entry for service and emergency calls
• Distribute, issue and monitor service requests to operations teams, locators and service contractor and, initiate an investigation on the calls when necessary
• Perform various administrative tasks
• Manage different IT systems
• Act as a reference for requests from Customer Service Representatives

Who You AreYou will have the following

• High School diploma or equivalent
• Bilingual, the person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.
• Proven strong work ethic while under pressure with minimal direction, and capable of managing priorities and stress
• Excellent organizational skills with an ability to multi-task and prioritize
• Strong communication skills with the ability to speak professionally with internal and external customers
• Professional, resourceful, and initiative-driven
• Good knowledge of IT software
• Previous dispatch experience is an asset

Working Conditions There are various shift schedules for our Workload Coordinator roles:

• Day Shift (x2): 35h/week, 7am to 3pm and 9am to 5pm
• Evening Shift: 35h/week, 4pm to 11pm
• Weekend Shift (x3): 16h/week 7am to 3pm, 9am to 5pm, and 3pm to 11pm
• Night Shift (x2): 32h/week & 24h/week, 11pm to 7am.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com