Customer Service Representative III (Talent Pool)

Customer Service Representative III /

Customer Service Representative III (GZ) - EvergreenApply:

• Gatineau, QC, CAN: Full time: Posted 2 Days Ago: End Date: November 28, 2026 (30+ days left to apply): 58107 Posting End Date: November 27, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union positionGazifère, the exclusive distributor of natural gas in Outaouais, a dynamic and rapidly growing company, is looking for a Customer Service Representative III to join its team!At Gazifère, our customers are at the heart of our decisions, and we are constantly seeking to improve their experience. As a Customer Service Representative III, you will be an ambassador for this mission aimed at delivering the best customer experience and a key player in our energy transition. Note: As we frequently seek qualified candidates for our Customer Service Representative positions, this is an open competition for the Gatineau, Quebec region. As positions become available in these roles, we will contact qualified candidates. Who are we? Our goal is to provide safe and reliable energy that contributes to people's quality of life. We meet people's energy needs for home heating, lighting, transportation and connectivity.We welcome new members to a team where everyone is committed to helping one another get the job done while feeling valued and appreciated. We are guided by our values of safety, integrity, respect and inclusion. These values help us build a relationship of trust with our employees, our customers and the communities we serve throughout the Outaouais region. We firmly support the communities in which we live and work, giving back and contributing to their strength and vitality.Are you interested in exploring this opportunity at Gazifère? We would like to know what you think. Apply today! Your role * Interact with customers by phone and email in an environment where volume and pace are high.* Respond professionally and efficiently to incoming calls and build a relationship of trust with customers.* Listen actively, understand customers' needs and provide on-the-spot solutions in an efficient and courteous manner.* Become an expert in products and services and understand the needs of each customer in order to provide precise and practical solutions and deliver exceptional customer service.* Resolve complaints courteously and respectfully and learn from them.* Perform related administrative tasks as needed. Your skills You must have the following skills:* High school diploma and prior work experience in customer service (experience working in a call center would be an asset).* The person in this position must be fluent in French.
  As this role involves frequent interactions with colleagues, speakers and clients who do not speak French, this person may be required to have a good command of English, both spoken and written.* Professional customer service skills, strong telephone presence, positive attitude, helpful nature and passion for subscriber service and customer experience.* Excellent listening and interpersonal skills.* Proven analytical, decision-making and problem-solving abilities.* Proven organizational skills with the ability to set priorities.* Proficiency in computer programs, willingness to work at a desk with multiple screens.* Digital literacy and a solid understanding of the Microsoft Office suite, with the ability to manage various computer systems.* Strong attention to detail and rigorous application of procedures.* Proven motivation, strong work ethic and willingness to learn. Working conditions: 35 hours per week
• variable work shifts between 7 a.m. and 8 p.m., Monday to Friday. Benefits: * A flexible benefits program allowing each employee to choose the level of coverage required for their family in the areas of health, dental care, insurance and disability.* Paid maternity and parental leave offering up to 20 weeks of paid leave for the parent who gave birth, and up to 12 weeks for the other eligible parent, offering flexibility and support during this important life event.* Advantageous retirement savings plans, including a savings plan with company shares as an investment option.* Paid time off (vacation/sick leave), paid personal days (depending on location), as well as paid statutory holidays.* An Employee and Family Assistance Program.* A wellness program focused on supporting employees for better health by offering tools, resources and opportunities to improve physical, mental, social and financial well-being.* Enbridge's flexible work program offers eligible employees the option to work from home on Wednesdays and Fridays, to choose a compressed work schedule, or to have flexible start and end times for their workday. The requirements of the position determine eligibility for each of these options.****### ### ### Gazifère, the exclusive distributor of natural gas in the Outaouais, and a dynamic and rapidly growing business, is looking for Customer Service Representatives to join our team!### ### At Gazifère, the customer is at the heart of our decisions, and we continually strive to improve our customer experience. As a Customer Service Representative, you will be an ambassador of this mission to deliver the best customer experience and a key player in our energy transition.### ### Note: As we frequently seek qualified candidates for our Customer Service Representative roles, this is an open call posting for the Gatineau, QC area. As openings arise for these roles qualified candidates will be contacted. ### ### Who We Are### Our purpose is to provide safe, reliable, sustainable energy that fuels people's quality of life. We deliver the energy people need and want—to heat their homes, keep their lights on, and keep them mobile and connected.### ### We welcome new team members where everyone is committed to helping each other get the job done while feeling valued and appreciated for your efforts. We are guided by our values of Safety, Integrity, Respect, and Inclusion. These values help us to establish trust with our people, customers, and the communities we serve across the Outaouais. We strongly support the communities where we live and operate—by giving back and contributing to their strength and vitality.### ### Are you interested in exploring an opportunity at Gazifère?
• * ### The person in this position must be fluent in French. As this role involves frequent interactions with colleagues, stakeholders, and clients who do not speak French, the person may be required to have a proficient knowledge of the English language, both spoken and written.* ### Professional customer service skills with a strong phone presence paired with a solutions attitude, helping nature, and passion for the customer and customer experience.* ### Excellent listening and interpersonal skills* ### Proven analytical, decision making, and problem solving capabilities* ### Proven organizational skills with the ability to prioritize* ### Computer savvy, comfortable sitting at a desk and working with multiple monitors* ### Digital Literacy and solid understanding of the Microsoft Office Suite and capability to manage different computer systems* ### Strong attention to detail and thorough application of procedures* ### Demonstrated motivation, solid work ethic and willingness to learn### ### Working Conditions ### 35 hours/week
• Variable shifts between 7am to 8pm, Monday to Friday.### ### Benefits: * ### A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.* ### A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.* ### Valuable retirement savings plans, including a savings plan with company stock as an investment option.* ### Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.* ### An Employee and Family Assistance Program.* ### A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.* ### Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid### At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting.

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